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April 2024 by Mark Lee
ILLEGAL BUSINESS PRACTICES! They've been sued for this and continue to do it. The employees are INCREDIBLY pushy and will sign you up for a free trial of their loyalty program, without telling you it's a paid service until everything is said and done. FYE also makes it a nightmare to cancel. They're notorious even among other stores in this mall for this nonsense. Not to mention the INSANE item markups, you're much better off finding the items you want from the source company's own websites. Even with shipping, it's bound to be cheaper! Will absolutely never shop here again, neither will my friends. And if you, for some reason, absolutely HAVE to shop here... Use cash!!! Do NOT give this company your payment information.
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April 2024 by Brad Foster
Pay with cash. These employees have no shame and will sign you up for a subscription without notifying you. I'm being charged for a subscription that I don't even have an email, nor account to access.
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February 2024 by Terri Franklin
Oh, it's ok it has some candies and and they have bugs in suckers . They dont have a lot of different candies I was hoping for . I just wish they kept the candy store they had on the second floor. Now that place had wall to wall of different kinds of candies. As well tins /candies and little gumball machines to buy as well... well, time has changed things at the mall . FYE, it's not a bad little store to get sugar fix . I'm not sure, but I think there's little bottles of hot sauces as well .
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February 2024 by Eylin. Ustariz
This is the best store I’ve ever been to. 10/10 employees and super nice. I recommend coming to this store!!
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February 2024 by Madison Gontarz
Be careful with the snacks and drinks. A lot of them were very expired. Like MONTHS past the dates. Clearly they don’t rotate the stock or check for that. Also they insistently try to get you to sign up for their VIP membership. Cover it up by saying you get 10% off your purchase but forget to tell you that you get charged monthly for it if you don’t cancel within a certain amount of time. Kinda scummy if you ask me. I’d just skip this store with all the red flags they have going on.
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October 2023 by Sophia
Only been here one time and the employee damn near forced me to sign up for their membership without telling me Id be charged monthly for it. Been charged for the last 10 months without my knowledge until my bank contacted me for fraud. BE CAREFUL checking out, don’t give them any information. They never asked for my card information or anything like that.
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October 2023 by Raven Kotobuki
I’ve been to this FYE one time in the past year, and the time that I was there, the clerk signed me up for some sort of reoccurring subscription for them without my knowledge or consent, I literally said no to it and it was so much of a hassle to get it canceled. Be careful when checking out.
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September 2023 by Mack S.
Deciding to finally, after my almost $100 in disputes to get my money back, making a review about this SHITTY place. They signed me up for this membership after I told them not to, that I BARELY go to this store since I live about half an hour to an hour away. They insisted it was free but never told me it was an automatic renewal. Many calls to the MANAGER who insisted that I didn't have an activated account, even though the charges were still coming through, and a shitty customer service with a lady you couldn't understand because of a thick accent telling me she refused to cancel me, I'm beyond PISSED at this place. I am never returning and I will in fact let those who want to shop here, that it's nothing but an overpriced scam of a shop. I hope your business fails with the scams that you give. I should honestly demand a refund for the whole basically YEAR that you've scammed me for.
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August 2023 by Grayson “Moonlightz” DeLong
I'm a CD collector and I have to say the FYE in Fox Valley Mall is the best one I've been in in Illinois. The CD selection is great, the service is friendly, and the exterior is cool as well.
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August 2023 by Justin
one of the girls that works there is useless I think her name is mary she sucks and bad service and bad attitude.
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July 2023 by Arin Linn
do not shop here, they will sign you up for a membership without asking under the guise of trying to "save you money". said membership is a nightmare to cancel
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June 2023 by Chris Stotz
Unfriendly employees. No eye contact and they don't say more than 3 words to you. Guy just told me "green button" when I was paying. Like, ok? Don't sign up for a job where you have to talk to people if you're socially inept
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March 2023 by Javier R.
WARNING! DO NOT SIGN UP FOR ANYTHING THEY OFFER. They ask for your phone number and try to sign you up for a free trial by offering some discount and magazines and say you won't be charged after trial but You will get charged! My credit card was charged! Again DO NOT SIGN UP FOR ANYTHING!
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January 2023 by Sera-y
My kids loves to shop from FYE. They spend hours in this store. Prices are okay. Employees are always helpful.
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January 2023 by Micheal Jones
Very interesting store lots of cool stuff