-
November 2025 by Карина Фрей
I had a very bad experience at this location a couple of days ago. The supervisor/manager was extremely rude and kept arguing about applying a discount. I provided a valid discount code that could be used both online and in store, but she refused to apply it without any reason. I was prepared to spend over $150, but after such poor treatment I left without making a purchase.
I’ve been a GAP customer for many years. While I typically shop online, this time I chose to visit the store — and I truly regret it. After this experience, I will continue shopping online and will not return to this location.
-
October 2025 by Jose Leon
Fair selection, but prices were high. And the place looked picked over. I hope it was just a bad day.
-
September 2025 by Srinivasa Murthy
More variety available at reasonable prices
-
September 2025 by KC C.
Decent but messy...need more help
-
August 2025 by H Blake
The woman with the blue highlights had great vibes
-
July 2025 by Rajat Bansal
Long line at checkout no employees present
-
June 2025 by Vijay Patel
My one of the all time favorites shopping brand. This store specially has many good deals with best price.
-
June 2025 by Magdis
I had a terrible experience at the Gap Outlet in Aurora. I arrived at the store around 5:30 PM and spent nearly 30 minutes choosing my clothes. When I went to the fitting room at 5:52 PM, a staff member named Claire (who identified herself as the team manager) informed me that the store was closed and that I could no longer try on anything. This felt extremely unfair, especially since I had been shopping for a long time before that.
I understand that stores have closing procedures, but it would have been more reasonable to allow me to try on the items I had selected. This kind of management not only reflects poorly on Claire but also represents terrible business for the owner, as it ultimately leads to lost sales and dissatisfied customers. I hope management can address this issue to ensure a better shopping experience for future customers.
-
January 2025 by M T
While in the store, I had a bad experience with a very rude customer...it was an honest mistake on my part. The store employee put the blame on both of us and then continued to argue with the customer for a full minute while I just stood there waiting for service. The whole situation made me very uncomfortable. Gap Factory just lost a customer. I won't be shopping there in the future!
-
July 2024 by Roland Arias
Posting this 8:05pm must of heard I'm sorry but we're closed like 8 times had to tell the young lady "I get it" but we're shopping and we were already at the register instead of pushing your customers out anything I can assist you with to help them get out in a timely matter recognize good customer service vs service that will make customers not come back retail is retail don't like it don't do it.
-
June 2024 by S Minhas
Within premium outlet a reasonable factory outlet
-
June 2024 by Y. Rená Cooper
Not bad for an outlet store. Some workers were pleasant others 'just worked there' and you could tell the difference. Prices were decent.
-
May 2024 by Navya Pallavi
We mostly visit the gap factor in Chicago premium outlets it is good. But when I went to return the items which doesn’t fit me properly so they didn’t refund the amount back to my bank account and gave a gift card which disappointed me.
-
February 2024 by Jaider Martinez
The best prices
-
January 2024 by Nitin Sharma
Nothing great about it.
