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June 2021 by Sarah K.
This Home Depot is awful. If you're a woman, avoid shopping here because any employee will avoid helping you or asking if you need any assistance with anything. Any time I went to ask an associate for assistance with finding the products I needed, they avoided eye contact, went down different aisles, acted as if they didn't hear me, looked at their phones, and just walked past even though I was very CLEARLY in need of assistance. In my 30 minutes in the store, I counted 6 employees that walked past me and not once did they interact with me or ask if I needed assistance. Yes, I could have asked for assistance, but I was trying to look at items and figure it out for myself. Not one person asked if I was finding everything okay. I left the store FUMING, went home and continued to have more issues with ordering online, and had to go BACK to this awful place a 2nd time within 2 hours of each other. Luckily, Itzel and Chissell were in customer service and were very helpful. They got to the bottom of my problem when literally NO ONE ELSE WOULD. The ONLY reason I would shop here again is if Chissell and Itzel were the only associates I would have to interact with.
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January 2021 by Scott Beavers
Shout out to employee Toney. Had a busted wheel this morning on my snow blower. He helped me get it back up and running. He is polite, caring and a hard worker! Thanks Toney!!
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January 2021 by Joanne. Lol N.
I have spent thousands here in the past 3 months. Home remodel projects. I saved every receipt . I went to return the overstock this past weekend and because my previous CC that I used was compromised I was issued a new card. Home Depot employee was told this and she asked.. where is the other card? I said it was destroyed because of unauthorized activity , but they replaced it with this new card. She said I need to get the old card and bring it in if I wanted a refund instead of store credit. we went back and forth until I told her to get the manager. Why would I want a store credit when I brought in the receipt, brought back the product- unused. After 30 mins of dealing with this person someone came and authorized a cash refund instead of issuing credit on my card. I have many projects coming up with the house and Home Depot has lost my business. I will be using Menards or Lowes here on out. its disappointing they made it difficult to return items when I had my receipts.
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November 2020 by CarmenZory B.
Need more employees here! Not enough people to help me with things but the ones that are very helpful and good. I have no clue about many things and it was tough finding someone to help me with my project I waited 30 minutes. I understand there is limited people working right now but they are open and essential and need more people to help someone like me.
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May 2020 by Jody Switzer
Of course I'm gonna recommend the West Aurora Home Depot! I work here and can vouch for the excellent customer service!
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April 2020 by Brenda Johnson Shostrom
They do not require employees to wear masks. It is impossible to shop there now if you are high risk. I will be boycotting due to unsafe health practices!!!!!
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April 2020 by Maysoun H.
I'm surprised at some of the reviews on here! Within the past two years I've had assistance in the washer/dryer and paint department and both were extremely pleasant. I think as long as you are nice to the workers they are nice to you! I wish I remembered his name but the employee at the washer/dryer Dept was honest, diligent and very helpful. The paint department employees also really worked with me to find the right wood stain for my project. I will update this review once I go back to HD after this Covid pandemic blows over somewhat with names.The short haired woman at the paint Dept was so nice to my 2 young children, which helped in picking my stain color with no distractions!
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March 2020 by Brian Zelensek
It’s amazing how little an employee can help a customer. We are required to order a piece of trim directly from Home Depot but your customer service employees can’t spend more than four minutes to help you try and find out availability and pricing.For Future needs I suppose I’ll just travel to a farther away Home Depot just to make sure I can get proper attention.
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January 2020 by Nitin Keshri
Great place to shop for tools and home improvement items.
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January 2020 by Karl Z.
Left my wallet on the counter at self checkout on halloween evening when the place was EMPTY and the self checkout attendant was staring right at me as I was literally the only person there, at this location they stand behind the self checkout or she was that day and I was at the checkout immediately in front of her. Got to Walmart and realized what I'd done. Called this Home Depot, immediate attitude. Remember the place is dead empty. I tell them I'm coming back in 5 minutes. Wallet is gone no one saw anything. Assistant manager in charge of the store at the time tells me he has to call his offsite security manager to see the tapes. I'm panicking and everyone can see it and in fact the place is still empty and no less than 5 employees came to watch the excitement. He says he'll text this offsite person who has the only access to the security tapes isn't answering his texts and someone says someone needs some key and he says he'll be back in a few minutes(!?). This guy is strangely unenthusiastic or concerned. Comes back takes my name and says someone will call me the next day which never happened ie if there really had been an offsite security officer who was contacted about a wallet left right in front of 10 cameras with literally no one but me and one other customer in the store, he would definitely have called me. The Oswego police called me a half hour later to say someone brought the wallet in with no money in it. There was $400 cash in it. Bottom line the freaking ASSISTANT MANAGER IN CHARGE OF THE STORE ON HALLOWEEN 2019 EVENING STOLE MY DAMN WALLET. 100% no question. Overweight youngish white guy. I should have followed up, the Aurora police offered to meet me there and stress the management but I was already out a day messing around with the credit and debit cards I had already cancelled when Oswego police called me which couldn't be turned back on.
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November 2019 by Erin R.
Waisted a lot of time trying to spend money here only to waist more trying to get reimbursed for services not provided.
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September 2019 by Nick W.
The Propane never works at this store. They keep saying they are going to fix it but it's been over a year and I always have to ask for an associate. Then even when I ask it takes 10 mintues plus for an associate to come out even though there are multiple people standing around at the registers. Compared to Ace where they actually fill it promptly with maybe 75% less staff its hilarious.
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June 2019 by Vicki E.
I bought a Whirlpool dishwasher. In only 4 days or so it was installed by them. I realized immediately that it didn't work. Home Depot was great and offered to replace it. Unfortunately it is taking them 9 more days till they will install the new one. I really thought I would have been put at the top of their delivery/install list instead of at the bottom and then some.
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April 2019 by Kristin Edwards
Enjoyed the kids workshop
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March 2019 by Kyle P.
I would like to preface this review buy saying I'm not a professional contractor or anything, but I am a homeowner who prefers to tackle my home projects on my own to save time and money. I've been frequenting this particular location since it's been open, it's very close to my previous house and my current house. I've always loved shopping here because of the selection, prices and my ability to get the help I need it with questions I don't know the answer to. Unfortunately over around the last year or so something has really changed for the worse. It seems like every time I go in there now an employee is nowhere to be found the last time I was there I was needing some help with power tools and I had to walk all the way to the flooring department before I even saw an employee, there was a nice gentleman at the flooring desk who was trying to help two people at the same time and told me he'd help me as soon as he could and apologized because he was covering 3 departments at the same time. Normally when I go in there now, I just go to the contractor service desk because someone there can usually answer my question or help me find an employee for the department I need help in, but sometimes I come in later at night when no one is there and I have to find help on my own. I'm not normally one to complain or write bad reviews, but it's like this almost every time I go there now and I'm hoping maybe someone higher up will read this. This store used to be my favorite place and was head and shoulders above most other retail places, but now it just seems like a Walmart with different products. I now try to avoid this store unless I really need something.
