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August 2025 by Edward Kerfin
Love the Tanger outlet mall store, Michael Karsten gives Rockstar service. He went out of his way to help us.
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July 2025 by Boss “boss56679”
A Catholic gentleman named John assisted us right away when we walked in. His manner of speech and quality of service made the impression on me that this is what customer service ought to be. The quality of the product was unmatched. He gave me important tips for dress and maintaining the shoe. I’ll certainly go back when I need important shoes, because I will remember the experience as “The Perfect Shoe Store.”
(I mention “Catholic” because when I walked in, he asked what I was wearing it for, and I told him it was for the Latin Mass. He then told me he was Catholic and we talked about it. That’s a part of customer service I think is forgotten: being genuine and charismatic.)
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July 2025 by Nabeel T
5 stars for frank! Great customer service.
Thank you!
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May 2025 by Donald
Great customer service experience. Was greeted by all the staffers. One of the employees named John was very helpful and provided me with some advice on pairing dress shoes with my suit.
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March 2025 by Николай Баранов
“Johnston & Murphy” is love at first sight! As soon as I walked into the store at Chicago Premium Outlet in Aurora, it took me only 10 minutes to find two pairs of perfect shoes. They fit as if they were made just for me and looked exactly how I wanted.
Then came the second love—customer service. Some time later, I had questions about shoe care, and the store team answered them quickly and professionally. Excellent service and attention to detail—these are the things that turn customers into lifelong fans.
A special thank you to Assistant Manager Chris for his help and outstanding service. Thanks to the Aurora store, I am now a devoted Johnston & Murphy fan!
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August 2024 by Mohammed Al-Ahmadi
This is my favorite brand, and all of my shoes are from J&M. They're worth every penny I paid. I love that they've added new designs to appeal to the new generation. The sales gentleman was incredibly helpful and made my shopping experience even better.
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January 2024 by Whittaker Friedman
Mr Dave at this store was incredibly kind and assisting in my shoe purchases today. The whole team in the store did a great job of taking care of customers in a timely manner, while helping me for much longer (about 90 minutes). After getting help with trying on different styles, I was fully satisfied with my purchase. I truly appreciated Dave and the rest or the team’s kindness through the process. This is the place to shop!
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December 2023 by Laura Binning
The gentleman working was super helpful 12/7/23. Got us to buy even more than we first expected and we're pleased with those purchases.
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September 2023 by Michael Martinis
This review is for Johnston and Murphy as a whole and not just this location. First off, the product is top notch and always last a long time. Then, their customer service always goes above and beyond. I had a small problem with a finance partner of theirs AFFIRM (which is the worst company I have ever dealt with) , but they Cierra who is a team lead at the contact center out of Nashville was absolutely AMAZING, I honestly have never felt more cared about as a customer in my life. They turned what was a mild annoyance, into a positive experience I will never forget. Thank you J&M and give Cierra a raise!
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August 2023 by Joseph Madonia
High quality shoes, friendly staff.
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April 2022 by Isaac Lopera
David was super helpful! Recommend 5/5
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March 2022 by Nicolae Budurin
Good service And recomandation from salesman
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February 2022 by JulieRose B.
Very nice store, Chris was extremely helpful, and knowledgeable of the products. Will come again!
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December 2021 by Jay Purrazzo
Great experience buying here. Staff were knowledgeable, patient, and made some great suggestions. I will definitely be back here in the future.
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October 2021 by Durwin Arnold
I had a great shopping experience with Juan. He was very knowledgeable about shoe construction and the best way to care for them. I love my new shoes, socks and product care. I’m a very happy satisfied customer.Juan went above and beyond my expectations. I will continue to shop at this location because of Juan’s professionalism. This is something that’s very hard to find today in this industry. Juan is a great asset to the Johnson & Murphy brand. Thanks again Juan.
