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December 2022 by Tony T.
I found about this location after my wife made an exchange for her boots. This location was really nice and friendly, warm, helpful with BIG smiles. In all my years of shopping I've yet had the chance to meet a dope manager full of energy willing to help, YES!! Journey this has to be one of the best shopping experience when my wife know the person running the show, a happy wife happy life. Thank you so much for the pleasant experience, see you soon.
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September 2022 by mary velazquez
Had an amazing experience, especially with Brandon who helped me out. They didn't have a size for a shoe that I requested but he brought out alternatives that I could try out which I was glad since I loved one of the two. He also helped out my sister in a similar way. Will definitely come back.
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August 2022 by CHEN CHARMS
Had an amazing experience, especially with Brandon who helped me out. They didn't have a size for a shoe that I requested but he brought out alternatives that I could try out which I was glad since I loved one of the two. He also helped out my sister in a similar way. Will definitely come back.
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August 2022 by mehreen osman
The guy who helped us out was very helpful. I had a good shopping experience.
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January 2021 by Ray B.
We ordered shoes from this location but they were shipped from another location. They arrived today. The shoes were not quite what we expected so we decided to return them at this location. Worst customer experience that I have had in a very long time. We were told that the box was missing the packaging, which was not enclosed. The store manager, Sabina, refused to profess a refund. I asked her for the name of her supervisor and at first, she claimed that she did not have one! I had to press the issue and she said that she couldn't give her name for security reasons, and that she did not have a corporate contact number. Incredible! She was even hesitant to give her name, and she's the store manager! This was a terrible experience and totally unacceptable.
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October 2020 by Christina Arroyo
Very unprofessional and fraudulent business practices here.. Store refused to pay my daughter's wages for her second week of work... The fact that it didn't work out with the job doesn't give you the right to withhold wages!They should know what unethical managers they have!
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December 2019 by Leah Tesch
Brendan was wonderful! He was so sweet and had great customer service skills. I asked him for quite a lot of shoes to come back with and he always kept his smile and never made me feel like I was asking too much. He helped me find my favorite shoes I’ve ever had. It was the smoothest and best shoe shopping process I’ve ever had if I’m being honest. Finding a new pair of shoes is difficult for me and gives me a lot of anxiety. But he made my experience a great one. I hope he’s there the next time I buy a new pair of shoes. Not to mention, he laced them right there for me so I could walk out of the store with them instead of my painful, annoying heels lol. He actually laced them twice to make sure they were done to perfection. I left a very happy customer. Thank you again Brendan!!! ?
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November 2019 by Valeda B.
I took my nephew here to pick up some warm winter shoes. Although they didn't have his size In the shoe we wanted he was still able to order online. Litty was very helpful and personable!!!!
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September 2019 by Patrick Tomaszek
Awesome service really helped us out!
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August 2019 by Lloyd Carter
Selise was an awesome help and gave me great customer services
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June 2019 by Aya Jackson
Got stuff for a birthday girl!
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March 2019 by Grace A.
I love this place! the workers are super kind and helpful. I came in today to exchange my vans for a smaller size. These are my first pair of vans and I don't really know how vans are supposed to fit so I got a size bigger than I needed last weekend. the girl that was working with me explained the whole thing. I asked for an 8 1/2 but when she got back she brought a couple of other sizes to make sure I got the right size. I didn't catch her name or else I would call corporate and praise her but she was a short young woman in her early 20s. when she was showing me the shoes she was joking around and said that we would be twinning since she just bought a pair herself. overall great experience and great people. my mom wants a pair so we're going back next weekend.
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January 2019 by Aaron Piper
It's a shoe store. Nice help.
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December 2018 by Nanschs Schopp
Called journey for a pair of van shoes which I could not find them anywhere.they had them and they said they would hold them for me.i went out to fox valley but,found out I could not walk that far due to lung problems,so,I called the store and talked to Spike told him I would be back tomorrow he asked what door I was at and he said he would send security with a wheel. Chair boy that did the trick what a gentleman. Great person.must of had a great family to be so helpful. Bless you SPIKE AND MERRY CHRISTMAS
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August 2018 by Arianna Ortiz
Spike is the realest dude ever. He greeted us when we came into the store and was very nice. He had the best service and could really sell the products. I will definitely be coming back here. Definitely look for Spike.