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June 2023 by Brian F.
I had two car loans with KCT and for the most part it was okay until today. I went in to pay off my one car loan and worked with one of the tellers to pay off the loan. It was about an hour before closing and I was the only customer inside the branch. I was at the counter for ten minutes to finish the transaction. I had questions on when I would receive the title. I than had to to meet with a person to make sure my automated payments were stopped. I signed in and ended up waiting for 5 - 10 minutes for a assistant when Janira Gomez came up to assist me in stopping the automatic payments. Now mind you I just paid off my car 30 feet from her desk. This is a wide open room where everyone can see each other and hear each other. I showed her my ID, gave her my receipt and explained to her that I needed to stop the automated payments on my loan. She was not pleasant, to the point of being rude and combative. I couldn't remember my account # or my password to my account so she needed to look me up through my address and SS#, this seemed to make her even more upset with me. So mind you she knows who I am, she has my ID, my payoff receipt and she just saw me standing with the tellers for ten minutes and she asks me to take off my hat for security purposes. I complied and asked why? She said it was so that the cameras could see my face and identify me. Yeah, I'm the really smart criminal who just hands over my ID, pays off a loan with certified check and shares my SS#. Janira Gomez was on some kind of power trip. I grinned and asked, do you get a lot of gang bangers in here? She was obviously not a happy person and not good at working with customers. It just seems like there is no appreciation for the business that I've given to KCT. I mean if your rude to paying customers what does that say about your business? The Aurora IL location gets two stars on Yelp. I gave them one. Hopefully they will change.
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December 2022 by Jim Mandziara
Worst wait in years! 5 employees behind the teller and 1 window open with 6 people waiting! Glad there are 3 supervisors doing nothing….what a DUMP!
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December 2022 by andrew seaton
Got a credit card through them and apparently they signed me up for paperless bill/statement and after time passed and I realized no bill came. Also there is no payment option available on their mobile app either. I received no call from the credit union or email about a missed payment, yet they hit my credit score -80 points for the missed payment. Sadly expected more from a local credit union that requires you to be a member to use their services. Payments on time get me a whole 1 point back towards the 80
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December 2022 by Kelly Conrad
Janira from the Aurora branch was so patient and helpful in helping me through my first ever car loan. Their APR’s are unmatched in todays current car market, and I love that they are designed for teachers like me. I was able to bring in my bill of sale and get the check for my new car all within an hour. Highly recommend for banking or any type of loans. Thank you Janira!
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November 2022 by Lorena Cervantes
After having a horrible experience at Fox Valley Credit Union in Aurora (highly do not recommend), I came here and it was an instant breath of fresh air. Miriah Martinez is such a doll. She answered all of my questions and is so sweet. She helped me get approved for an auto loan in a matter of days. Highly recommend coming here. Great customer service!
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July 2022 by Diana Aguila
Great experience, specially with a recent personal loan. I got a great rate, half what other lenders were offering me. Miriah was extremely friendly and helpful.
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February 2022 by Red Anne
Its a shame. I really liked KCT when I first opened an account here, I even got my whole family to switch to them, but within the past two years they have gone down hill. It seems like anytime there is an issue that is their fault they wont take accounitbilty and refused to reimburse for their mistakes. Sadly due to this I decided its best to closed my accounts here and go to another credit union. Ill be advising everyone else I know to do the same.
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December 2021 by Sara Troyer
5-star experience as a new member. I am sure everyone is wonderful here but I have a special thank you to Giselle Torres for her outstanding service, professionalism, and attitude. She is an absolute angel and breath of fresh air!
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September 2021 by Dex D
I've been with KCT for a little over a month now. Cynthia Hernandez does a good job and replies to everything promptly and precisely, she did my auto loan refinance and was very detailed. Don't have to worry about getting a response with inquiries from her because she always finds the time to get back to you.
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September 2021 by Mehrdad Zs
I have an account with kct since 2016 and I'm really happy with their service.Cynthia is really good in her job and she always helps and answers my questions.
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August 2021 by jun watanabe
I got account KCT with Ms,Joezette J Gonzales. she is really polite and professional. I was really happy work with her.
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August 2021 by Max Goheen
Man this bank BLOWS GOOD GOD I’ve been hacked like 2 times I rather have my money laying in the streets for haven sakes
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August 2021 by Brandy Estes Bialek
Opened up an account for my 16 yr old. I had an issue with his paycheck being on hold, I called and found out that there is a 60 day hold on new members. I was never told this! My son just started his 1st job and cannot have access to his money for 60 days! That is ridiculous. I am closing his account.
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July 2021 by Michelle Crete
Joezette is amazing at her job! She was able to refinance my car loan AND she helped me get a consolidation loan so I could pay off some high-interest credit card debt. This saves me lots of money each month! I am so thankful and appreciative of her knowledge, patience, and customer-service skills. 100% would recommend Joezette at KCTCU for all your financial needs.Sincerely,Michelle Crete
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July 2021 by Michelle Lynn
Joezette is amazing at her job! She was able to refinance my car loan AND she helped me get a consolidation loan so I could pay off some high-interest credit card debt. This saves me lots of money each month! I am so thankful and appreciative of her knowledge, patience, and customer-service skills. 100% would recommend Joezette at KCTCU for all your financial needs.
