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October 2024 by Tamica Williams
Based off of today’s experience if I could give this particular store zero stars I would. Today is October 19, 2024 I went into this Lacoste store around 10:30 AM while walking in the store there was a cashier and the supervisor/ manager named Alex. Myself, mom, and my two children walked in the store we did not get greeted, a hello, or welcome into the store. Nothing OK fine, however, when other races walked in the store Asian couple and a Caucasian couple the supervisor Alex opened up his mouth and said welcome to the store. Happy to have you here. The entire store is 50% off. Please shop around look around if you need any assistance please let me know. I was completely shocked and taken back by the fact that me, my mother, and my two children were the only ones that walked into the store at 10:30 AM and was overlooked. Honestly, I felt that it was prejudice act. We are black. He felt not to need to speak or greet us, and he proceeded to whisper something into the cashiers ear when we walked into the store I felt extremely uncomfortable and unwelcome, and I decided to call him out by saying when we walked into the store you didn’t greet us say hello or even informed us at the store was 50% off however, when other races walked into the store, you made sure you greeted them and made them feel welcome. I then proceeded to leave out the store as my mom exchanged her hat if this is the type of Non-greeting unprofessional prejudice environment that Lacoste is hiring than I want no parts of it! I love shopping at Lacoste. I have plenty of Lacoste gear, however, if the manager is going to greet one race, he needs to make sure he’s greeting all and I feel like this needs to be addressed. Thank you.
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August 2024 by Andriy Maksymiv
Refused to let me in dressing room, because store closing in 15 min even though I had a single item to try on. Customer service at his best!
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January 2024 by Ashley Acevedo
i used to work here and store manager SUCKS . L manager don’t shop here.
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November 2023 by omen smith
We arrived at the store to process an online return, but encountered difficulties as the store's system couldn't handle it. Seeking assistance from the store manager, we were surprised when they couldn't resolve the issue and suggested we handle it over the phone from home.This raises the question: what exactly is the role of a store manager when it comes to customer situations? Even the company's phone number was unknown to them, and they had to resort to a Google search. a store manager couldn't handle the most simple request from a customer, which is to assist with making a simple phone call to customer service for a straightforward item returnOur most basic expectation as customers, at that moment, was to complete a simple in-store return. However, we were left with no choice but to return home and handle the matter ourselves. The concept of customer service in this scenario appears to be lacking, with customers seemingly left to resolve issues independently without any sense of responsibility from the staff.
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November 2023 by JUAN JOSE BERNAL MORALES
Very little variety
Despotic staff
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November 2023 by Reshma Rashed
Cheaper than in the city
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August 2023 by Leslie Ochoa
Went in Saturday 7/22/23 around 5pm and asked for a shirt in a size that wasn’t on the floor, and a bigger girl with red hair went to ask another girl if they had it & she said “its in the back” which she replied to laughing “no its not” and came back to me smiling saying “we’re out” I was honestly too embarrassed to even say anything even though I heard the interaction. I don’t think this was too much to ask for, such horrible customer service. You should hire older more mature employees.
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August 2023 by Rachael Cummings
I love it here all the girls that work here are amazing, young, and so kind customer service was 100/10????
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July 2023 by Bolormaa Boldsaikhan
Very Bad costumer Service .
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June 2023 by Nasr Allahloubi
Nice experience, but sales are limited
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March 2023 by H S.
The sales team was very helpful,the markdowns were worth the trip,The only reason I didn't give it 5 stars is because they don't always have everything available in all sizes but I was shopping for a gift and found 2 items that were discounted at 50% off,very happy.
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February 2023 by M Thakor
Friendly staff good service Dawnyel and Jen really nice and store keep good and clean thnx. Love to shopping here's again
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December 2022 by Barj
Very bad service I don’t think the manager do his/her job, we are waiting forever, we just decided to leave and go to other store.
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December 2022 by goyal nimit
Great store . Good Black Friday deals
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December 2022 by g s
Great deals in this outlet store
