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January 2024 by Marie Bena
Very happy with Life Storage specifically this location. It is extremely clean, all the hallways look swept compared to other storage places. The lighting is on a sensor but very bright, I feel safe going there. Marisela, the manager, is wonderful to work with.
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January 2024 by Lynn B
Marisela is very helpful and the staff are a great group of people. The building is new and kept very clean as well. I had the unfortunate mishap or losing my keys during a move oit of state. She had everything taken care of within less that 20 mins. From beginning to end Marisela was with me every step of the way with helpful guidance on appropriate/possible size of unit needed, pricing and insurance information and a solution on a bigger space if it was needed. I could not have asked for a better experience. I would recommend this location.
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January 2024 by esteban tinajero
Moving in was easy. No hassle setting up the rental and it was available the next day clean. For the price it is worth every penny, thank you Lifestorage of Aurora on hill ave.
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December 2023 by Kar
Marisole (I hope I spelled her name right) is the manager of this location. She is beyond knowledgeable and her customer service exceeds all expectations. Going above and beyond to help me get situated; I am very thankful for everything that you did to help me that day.
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December 2023 by Alice Perez
I went in to life storage today and was greeted by an amazing sweet hearted young lady by the name of Angelique Loera. She was so helpful and kind. Will definitely be coming back.
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November 2023 by Dawn Garrett
Marisela was wonderful in explaining the process and showing the property. I had a lot of questions over the phone and when I came in she happily explained it all over again to me to make sure I had clarity and felt comfortable with my decision.
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November 2023 by Mirna Zuniga
Customer service it great the lady who help me out she was awesome ? she was friendly, respectful, she answered all my questions, I love that storage place.
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November 2023 by Lee Lee
I made a reservation Ahead of time and I ended up getting a larger unit After looking at three. The staff is courteous and the young lady who assisted me was very knowledgeable. Even the paperwork portion took hardly any time to get processed. I recommend this service and facility If you're moving in this area.
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September 2023 by Saniah Anderson
Hi this place was recommended to me n I have been enjoying the space. It close to my home and Cassi has good customer service as well.
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September 2023 by Wendi Wanner
I had an exceptional experience. Cassie was polite, professional and went out of her way to notify of upcoming due dates. The facility was kept spotless. Carts were always available near the doors.
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September 2023 by Val Van Dam
From beginning to end Cassi was amazing! She made everything go smooth. Great rates! Exceptional customer service!
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September 2023 by Melissa Wallace
Wonderful experience. Was unsure of what size unit I would need. Was shown multiple sizes and explained many ways to save money. Very clean. Prices are amazing. Wouldn't go anywhere else.
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September 2023 by shardae hall
Cassi the store manager was so very sweet and attentive she answered all the questions I had for her .She was a very helpful and kind individual .
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September 2023 by Deidre Sanford
Working with Life Storage on Hill in Aurora, IL has been a great experience. This facility is clean and well maintained; entry is easy and secure making it easy to access with confidence during business hours. Working with Cassi has been a refreshing customer service experience! She is attentive, receptive and is beautifully navigating the recent business changes at the facility. Her dedication to her customers is customer service perfection and her follow up and follow through is beyond reproach. I highly recommend working with Cassi and this Life Storage location.
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September 2023 by Charles Trager
I had a wonderful experience here, I absolutely loved the customer service Cassie helped me with everything that I needed and was very polite and respectful! Highly recommend this particular Life Storage to anyone who is interested in storing their belongings. I’m proud to be one of their customers!!!