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November 2022 by Catherine Fisher
I really love it. Yes, it's always packed and they have top-of-the-line products. I just went there to get tested out for red lipstick. I had no knowledge of lipsticks and they really helped me. The woman who worked on me was patient and listened to my needs, she also did an amazing job putting my lipstick on, and I bought the products because I love them so much. I got amazing red lipstick and lip pencil. These products are on the pricey side, but it’s all about quality.
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July 2022 by Wasim Mujawar
I was looking for some dress shirts so went to Macy’s at Fox Valley. As soon as we entered the mens section we were greeted by Diane D. She was very helpful, patient and knowledgeable about dress shirts. She was kind enough to take my measurements to suggest perfect dress shirts from a few brands. Thank you for the good experience. Big shout out to Diane D for her customer service that made my shopping a five star experience.
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May 2022 by Elizabeth Pineda
Very Poor customer services
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April 2022 by Reen K.
First time at this location, but I did purchase some really nice sandals, MAC lipstick and a shirt. GODIVA is one of my favorite chocolates, but they didn't have all nuts. So I didn't purchase any. Also I was looking for a black purse, but they didn't have any nice COACH handbags, so I didn't purchase one. This Macys is pretty large and very spacious. I will definitely be back soon.
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April 2022 by JP H.
Tell me why I spent only $120 for 4 coats and multiple shirts?! Macy's bomb a$$ sales! This place is a cherry bomb grumbling for your attention, and it's right next to the BEST banana pudding place in your existence so go to both, and then, you can die
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March 2022 by Susan D.
Not good. For starters, good luck ever getting through to a human when you call the store. Secondly, a few of the sales people I have dealt with are not really friendly or helpful. If there is an employee, they are overwhelmed with several counters and no other staff around to help. I haven't had a positive experience at this store in years.
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March 2022 by Dolores R.
My 16 year old daughter is just starting to wear makeup and I wanted her to learn about products and application so was heading to Macy's. We took one look at a charismatic man with gorgeous Smokey shadowed lids behind the Mac counter. My daughter said she had to have him show her. Two visits later and we are hooked on how kind and knowledgeable Dethen at Mac is!!!! If you want the best go see him as he is the true definition of a professional who loves his craft & employment at Macy's Fox Valley!
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July 2021 by Martin A.
This Macy's is always been a good store all over the City, they have lots of good quality items, lots of choices, and even unique items. From their branded clothing, accessories, and even housewares. They always have great deals, promotions, and sale. You can buy anything there with such a fair prices and it won't break your pocket. Their store is always so clean and nice, every department there is so organized and decorated. So that all of their customers won't feel uncomfortable. Their staff are friendly and nice, they will guide and assist you in any department you want to go. And if you have questions regarding their items. I was so happy with my shopping experience here at Macy's, give this store a 5-star because of their great customer service, amazing deals and prices, awesome place, and also for their great items, and unique ones. Thank you Macy's for the great experience. Highly recommend store, try to stop in when you are nearby.
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March 2021 by Tizzy K Brian
Loved it here amazing stop
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November 2020 by Dee Ersery
Horrendous customer service
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March 2020 by Pepe Sanchez
(Translated by Google) Much assortment in cosmetics(Original)Mucho surtido en cosméticos
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February 2020 by Asif Jafri
Awesome everything.
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February 2020 by PerlaJasel Castro Castro
still one of the best makeup brands I use well worth the price, lip sticks are super creamy l, eye shadows very pigmented the only thing I dont buy from them is foundation but other than that all there products are amazing including there brushes
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January 2020 by Ann P.
Came here again today at 7:30pm to pick up something I ordered online. Once again, no one working at this desk. It was the last day for me to pick it up, so I was not able to get my order. So I will just buy it somewhere else where they have humans to ring up my order.
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January 2020 by Bill N.
When my lovely wife lost her Diamond and Tanzanite ring, the tears in her eyes broke my heart. The ring was special to her, because I bought it for her on a cruise. Contacting the cruise line was no help to replace the ring. It was off to the internet to see if I could find something close to replace it.The EFFY website had an interesting ring that had trillion cut Tanzanite stones that I knew Connie might like. Not wanting to buy from their website I went to the Macy's website..... I was shocked to see the same ring on sale. I contacted the Fox Valley store and they had it in stock. They did honor the online sale price a 62% discount over the EFFY price and gave a additional 20% discount for opening a Macy's charge account. While it isn't the same exact ring that she lost, she was very surprised and is quite happy with it. With the savings, I'll be able to surprise her with another ring on our next cruise. Thank you Macy's...
