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February 2024 by Thom J.
The customer service here is whack. Workers just keep greeting me and asking if everything fine. Whatever I need help looking for items they aren't helping just following me around the whole store. Every turn can I help you I just asked for help and you don't know the answer.I hear employees laughing behind my back too, whacky service. Not the marshall fields it once was thirty five years ago when I first shopped here. Sad fox valley is going down like Stratford and Charles Town Mall if they keep this up.
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February 2024 by Rozzy K
Luz, in Fine Jewelry, was a very patient and attentive salesperson. She didn't attempt to rush me.
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February 2024 by vic24
Very annoying that I can’t just purchase my items without harassing me to put my email, in or to make a new account, or yesterday a fake account and to sign up for Credit card. You tell them you have one they don’t believe you and make it seem like you can only pay with that card and they want to look you up!!! 5 mins of telling them I don’t want to do any of that for a $8 item!! Crazy!
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February 2024 by G. L.
Once a premium department store but it felt like a store that's going out of business during our last visit. It was very unorganized and difficult to find staff to pay for merchandise.
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January 2024 by Willa Turner
Retail was very helpful and knowledgeable. Great experience
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January 2024 by Tom Pfluger
Outstanding service!
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January 2024 by Ron Ardelean
Always enjoy the great deals
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January 2024 by Denise Triplett
Like shopping here.
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January 2024 by Cherie Pardo
Location has a large section reminiscent of a Ross/Marshall's. It felt out of place. Clothing sizes only up to Large on just about every major branded item I saw.
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January 2024 by Isaac Carter
I had a really good customer service experience with Marina. I needed to find the perfect gift for my brother. She helped me pick out the most wonderful fragrance. And he was all smiles today. Ask for Marina for your fragrance needs.
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January 2024 by Dave Cesario
Great store years ago.over priced and over rated at this point.
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January 2024 by B G
I liked the store and it has good options of dresses, i like the indoor mall as well
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January 2024 by Fran Lofthouse
Love shopping at Macy's! They always have great sales.
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January 2024 by Tsukareru
Overpriced Jcpenny
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January 2024 by Michael Lapinski
Found the winter coat and sweater I wanted at attractive discounts.