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January 2024 by Kenya E.
Amar was great quick and very helpful pointed me to the right mattress and was in and out in no time highly recommend.
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November 2023 by ALI HUSNAIN
Happy with the service they have provided and also they are really professional and helped me with every process of choosing the mattress. Always welcoming staff. Best Experience
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November 2023 by Dan Joyner
Our sales person Amar was very helpful and patient with us. Worked every angle to get us the financing we needed. Got an amazing mattress and left there feeling very happy.
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November 2023 by Terry Ozee
This is a follow up from a previous review from Ralph Gray and Terry a couple of days ago.I want to thank Amar (manager) for responding quickly to our review.He took the time to listen and took matters into his own hands and had everything resolved within a couple of days. Thank you ? so much for working so diligently on this.We appreciate everything you did to help us out and we would recommend your store to others.Terry and Ralph.
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November 2023 by Tracy D.
I brought my mom into Mattress Firm to help her select a new mattress. Amar was very helpful and knowledgeable and helped us narrow down what she liked best. We had a slight issue with the adjustable base upon delivery, but it was immediately addressed and quickly resolved. Outstanding customer service!
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November 2023 by Michael Ellis
I visit mattress firm and I was on the fence about buying a mattress. But after talking to Amar I told him I was just window shopping. He didn't know I was on the fence. But he was so nice and informative. Even at the appeared not to be a purchasing customer. I learned so much about mattresses and that short visit. I ended up buying one. Loved his service! Now I got to figure out what to do with the mattress that was hurting my back at home. Thanks, Amar!
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September 2023 by Javier Hernandez
Definitely got the customer service I needed to choose the right mattress for me. Andrea was very polite , helpful and knowledgeable. She made my purchase easy to do . I felt very satisfied knowing she helped me choose the right mattress I need !
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September 2023 by Chela
First time at a mattress store and Zack went from everything A to Z that we needed to know. Tried multiple mattress and found one that fit just right. Got a great deal on it from being shipped from the outlet store instead. Overall great experience and I’m very glad I stopped here first to find a mattress
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August 2023 by Melissa Carlson
Andrea is excellent at her job. Very friendly and very helpful. She had all the answers. I appreciate her knowledge and superb customer service.
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July 2023 by Pamela Tickel
Very knowledgeable Sales Associate. He knows the products inside & out. Pleasant, easy to understand, courteous and respectful.Wonderful experience!
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July 2023 by Jessica Wells
Andrea helped me pick out the perfect mattress and pillows! She was very friendly and knowledgeable! Customer service was phenomenal!!!!
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July 2023 by Juilee Parpart
Wow! What a positive buying experience we had with Zachary! We had already done our homework on various mattresses but were undecided. Zachary strategically helped us make a final decision. He was friendly, knowledgeable and extremely professional. If anyone tells us they're in the market for a new mattress, we're going to send them to see Zachary.
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June 2023 by Leah Goodman
Andrea at the mattress store was very friendly and helpful. Our delivery arrived in two days, and the mattress seems to be as ordered. The delivery driver, Jose, was on time, extremely polite, used booties over his shoes, and moved the old mattress out and the new one up the stairs, around the bend in the staircase, and into place so quickly and carefully that it was quite impressive. Thanks very much!If I'm just rating the service of the people who helped us, it would be 5 stars. But rating a mattress store is also a product review. The reason for 4 instead is that the price of the mattress was pretty high, and product availability wasn't as displayed in the store. It was more limited than I was led to believe - they were actually out of both of the sheet sets I picked out from the display of nine, including the one that was supposedly on sale. I ended up picking a third option, and the sheets are soft but came out of the first wash extremely crinkled. If the mattress holds up well for many years, this might turn out to be a 5 -star purchase, however.
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June 2023 by Parth Bhagat
Andrea did a great job in explaining difference between various adjustable bed frames available in market and what are the things to look for during selection process.She is very knowledgeable and patient. She was open and gave us right guidance to understand our needs and made it a fun stress-free experience.She helped us with great deals and also worked with our delivery timeline.I highly recommend her services and would visit again for future purchases.
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June 2023 by Lisa Schagunn
It has been a while since I purchased a new mattress and Andrea took the time to walk me through all the different types and price ranges. Her patience and experience was wonderful. I can’t wait to sleep on my new bed.
