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September 2023 by J Schmidt
I always find the staff helpful and knowledgeable. Tashina is able to help me narrow down the best scent in cologne.
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August 2023 by Tipu Vaithee Swaran
Terrible customer service at the premium outlet mall in Chicago. I was with my mom and aunt who were visiting to get some perfumes for them. The female representative picks and chooses which customer she wants to attend do. We were asking help with perfumes, she randomly gave us a couple samples in a hurry and moved on to the next customer who had just come into the store. She attended to them with much care completely neglecting that we were waiting on her. We waited for a while as she didn't even bother to check with us - so we just had to leave after waiting for about 10-15 mins. My mom and aunt felt very bad about this - and i was extermely disappointed.
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August 2022 by Edgar
Very lovely young lady helped me out today, very great customer service. Thank you! If it wasn’t for her i would have walked out.
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July 2022 by Ernest Conroy
Great variety of perfumes and colonges
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June 2022 by Kwality T.
Their service is definitely exceptional, when I went here in I had my mind set on a specific scent. Sadly I couldn't find it because it has been out of stock everywhere however the staff their was amazing and I ended up picking a great/ almost perfect cologne. I got Versace Man Eau Fraîche on sale and I am nowhere near disappointed. I walked out and had to literally come back in and get this. They had a nice buy one get one sale if you have the time definitely get you a new scent.
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March 2022 by Robert G.
Great sales representative! I was able to tell the rep what type of scent I was looking for, and he was then able to provide some scent samples. We worked our way around and we found a scent. He also brilliantly upsold me a miniature travel atomizer. Great experience would recommend.
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November 2021 by Arshad Ghaznavi
Mostly all the perfumes are available on good prices.
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November 2021 by Varre Satyasrikanth
bought a few cologne's not a bad deal.
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August 2021 by Umar Alkhan
Great selection of colognes. Associate was very helpful with finding the right scent that matched what I wanted. They also had a buy one get one 50 off so I couldn’t help but buy two :) great place and wonderful customer service definitely returning again!
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December 2020 by Jenny Ostrom
great deals on higher end perfumes
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November 2020 by Jonathan Davis
I initially had a horrible experience at this location. I didn’t feel welcomed, meaning the sales people weren’t enthusiastic about helping me pick out scents. I mean if you work at a fragrance store you have to love fragrances and be willing to spend any amount of time helping customers, at least I would. I still bought a fragrance. I did some more shopping at a few different stores. I came back to return my cologne that I just bought not even an hour had went by. The sales lady was so rude during the refund. Then I was told that the system went down and that I couldn’t return the item at the moment. I informed the sales lady I live over 80 miles away and I just can make a trip another day for $70. Told me is was nothing she could do about it. I ask is there someone you can call to help try to fix the issue, she replied no. Told me this is the first time something like this has happened she tells me. Told me that since I just purchased the item that it wasn’t in the system yet. Well if this is the first time it happened how do you know what the issue? Exactly! Come to find out that wasn’t the issue, there was a glitch in their system. I would think you would want to go through every measure possible to get me my refund or at least figure out what happened so it doesn’t happen to the next customer. So she tells me I can call customer service and see what they can do for me. I asked for the number then she proceeded to tell me she didn’t know the number to customer services. Hmmmm. A sales rep that doesn’t know the number to her own company customer service. At this point I just googled the customer service number, as I’m doing so she asks me to step outside to make the call, and I would’ve understood that with the store being limited due to covid but I was the only customer in the store. I get no answer because it’s the weekend. The only reason they’re are not getting a one star is because their district manager Miguel Sanchez. He took care of me. He went above and beyond to make sure this one customer was satisfied. He acknowledged what his employees did was wrong and unprofessional. He contacted me daily to make sure I got my refund and as an apology he let me keep the bottle of cologne. That’s how’s it’s done. Thank you Miguel Sanchez-district manger of the Illinois area.
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September 2020 by Mark Ciepley
Staff is awsome
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November 2019 by Skylar Ya
This place had many perfume options alongside the walls.
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August 2019 by Ray Dargis
I love it when all of my favorite colognes are in the same place , prices aren't bad.... not going to break any records.... but some steals are available
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July 2019 by Tony T
Great place to get cologne and perfume for your wife
