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March 2024 by William Weber
I would like to give a shout out to two of your employees who work the over night shift. There names are Wil and Sarah. Each morning when I arrive around 3:30 they are always busting their butts to make the gym look great. Weather it's cleaning the bathrooms, moping the floors, emptying the garbage, refilling the spray bottles, even when members take the weights somewhere and are to lazy to bring them back. Also, you can tell when they are not working BECAUSE THE GYM LOOKS LIKE A MESS!! Thank-you for taking the time to read this and realize how GREAT of them are to your facility.
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February 2024 by Bachina Abhinay
Well maintained,good staff. Enough equipment
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February 2024 by Jasperonie Jay
Spacious
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February 2024 by mike f
I had a nightmare of a time trying to cancel my planet fitness in Villa park by a customer challenged manager named Angel. i went in multiple times to cancel and their staff was unaware how to execute it. After paying literally for over 3 years Without using the facility due to covid and my injuries , i got lucky and the manager was in. She allegedly cancelled me. i asked for a receipt and she stated that they did not give one, but rest assure i was cancelled. But that wasn't the case. They were hitting my credit card up again. I called them about the continued charge. angel stated i was to return back to cancel in person and pay late fees. i stated i did not want to come in for fear of going postal. 30 mins later i get a call from the villa park police about a threat . The police stated it was not a threat as i said i did not want to come in!! But none the less , now i cant go to the location per police order, which is required. Now this is when i get hold of the aurora planet fitness and OMG night and day difference when it comes to customer service. They were very helpful and understanding and guided me on what to do to cancel. I had my girlfriend go in with a letter from me which she recorded on her phone. i called angel the next day to confirm my cancellation and she stated the letter needed to be mailed and she didn't- like i wrote my letter on my business letterhead. So now frustrated as hell, i came to this location and what a breath of Fresh air. This location has a* great staff*helpful* caringbecause they were in the network with the villa park they were happy to help me cancel.. they were essentially disgusted in knowing how i was treated! and they were fully aware how bad service gives all *planet fitness a bad name and reputation. I noticed this club to be nicely equipped and clean as well. The manager at this PF* Reese, was amazing and very empathetic could of not been more helpful.. Its guys like this that*WILL ALWAYS CAPTURE MY BUSINESS.And for what its worth Planet fitness is a great deal, but their managers and staff will make or break the business. I thank you for your help and will return after my scheduled surgeries. Thank you so much!!
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February 2024 by Kayla Williams
very dirty.. like no one is cleaning their machines. staff don’t say anything. bathrooms should be aired out. smells stuffy as soon as you walk. in.CLEAN YOUR MACHINES BEFORE AND AFTER USE.
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February 2024 by Lazaro Ballesteros
They have an girl employee that goes outside on the bench next to the door and is smoking Marijuana at 7am a little weird that she thinks nothing is wrong with that
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February 2024 by Rachel Massa (Matty)
I am standing at the front desk writing this after already looking all over the gym and standing over 20 minutes waiting for an employee. I literally cannot find a single person that works here. There was someone when I checked in, but he disappeared immediately after and I haven't seen him since. I don't think I'll be returning to this location since there are no staff to help with anything. Cant use the black card spa if you cant talk to anyone. What am I paying for? The machines are old, outdated, and many are ripped up and in disrepair.
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February 2024 by Malia Rodriguez
for $10 a month, it does great for me, It is budget friendly. It is also a perfect location too and the workers are nice. I really like coming really early in the morning or late at night because it can get crowded. But if you know how to work out and do different modifications just incase a machine might be out of service or too busy. It is honestly perfectly fine. I ALWAYS get a great workout in!
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February 2024 by Harini Anand
Great facility
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February 2024 by Kennedy Braasch
Really sick of "personal trainers" (not associated with Planet Fitness) using the gym as their fitness center for clients. There are multiple that all claim "dibs" on equipment and floor space for hours whether they are actively using it for their clients or not. To be frank, it's very inconsiderate of them, isn't Planet Fitness supposed to be for the average joe anyways? I wish staff would so something about it.
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January 2024 by Trica
Sometimes you have too many staff at the desk, just playing, the mirrors are dirty, the bathrooms are dirty.
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January 2024 by Michael Pergram
At least it's open like the rest are supposed to be..
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January 2024 by Shannon B
Even tho I live right behind this gym I tend to visit only if the Naperville locations or Plainfield location have closed for the day or I need to get a quick workout in and don't have time to travel to my other favorites. For this PF to be one of last few to be opened 24hrs someone need to come in and do an extreme make over on this location. Starting with the workers who tend to stand behind the counter and socialize and be on their phones. Then you have the facility itself that seems to not be clean like I see other PF being cleaned to a machine or two or three being broken every time I go. This is such a shame because like someone else said this location has the potential be a Gem in the area. I also really feel this location needs an update in their machines as I see other locations have machines this gym does not have. A lot of work needs to be done for this location to be the prize I know it can be. Btw the locker rooms are ALWAYS nasty like AAAAAAAAAAALWAYS. Corporate please help this location.
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January 2024 by C. Eich
Clean, friendly staff, never over crowded and enjoy all the machines. Would recommend.
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December 2023 by Dave Parta
good gym, but needs duplicates of some multipurpose machines