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December 2022 by Liz M.
Why does this place stay open! Two checkout stands are open in the whole store the week before Christmas and ridiculous lines. What a joke.
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October 2022 by Nelson M.
I have been a big fan of JC Penney for years! I love how this store usually puts discounts on most of their items! If you're looking for deals on fashion, this could be the place. It kind of has everything. There are always some serious sales going on here. By far the best customer service I've gotten from JC Penney in years! I am very happy with this store. It never disappoints. Sometimes you can find just the right thing here that you just can't find anywhere else. I was so pleased by the employees and how they were so helpful.
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October 2022 by Ryan J.
Checking out in mens department. Cashier didn't know how to handle rewards question from customer. Then an employee from another store gets checked out by a stock guy. He then walks away when it's my turn. Ug.
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September 2022 by Andres Ramirez
I went today to the one located inside JC Penney in Aurora (fox valley Mall) i was looking for a perfume but they have only around 3 perfumes, very poor stock and service
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September 2022 by Nishad Beig
Do not go to this store. The manager at this store is very rude. Eventually no one will go to this store if customers are treated as such.
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September 2022 by Irina Liboni
Horrible, they have nothing , assistant’s don’t care about something
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August 2022 by Tina Ramos
Store is basically empty. They are merging with JCPenney.
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August 2022 by Emmanuel Manu
My wife loves this store.
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June 2022 by Sapphire Balenciaga
It was amazing when the one guy was there! He gave My youngest goodie bags and was so helpful with skin care! I need to know if Sephora is still in JC Penney! Due to gift cards!? Anyone know??
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May 2022 by Amy L.
The absolute WORST! its Sunday and this is a 2 level HUGE store in a mall and you only have 2 cashiers? There are lines wrapped around the aisles and you have NO help! I won't be back again and im canceling my credit card with them as well!
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March 2022 by Reynaldo Rosales
Great make up!!and pallets my wife buys for her collections!!
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September 2021 by V N.
If there is zero star I would give it to them .. I ordered online 5 pair of sandals on Labor Day , for free shipping I had to reach over 50 so I ordered a set of plates, even tho I didn't need it.. the plate came in the 16th as promise. The sandals no where to to seen in the 18th , so I politely called abs they say 22nd.. and by the 25th nothing came!! Now I am furious because we needed for our vacation.. they are so u professional they could have called, text, email but nothing!! When I called back all they say is sorry we refund u ... what the freak!! I don't care about the refund I wanted the sandal and told them what can u do for us to make up .. they say nothing just refund!! No wonder they are running out of business, they don't care for the client in anyway!! don't order from them and get these headaches and disappointment!!!
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August 2021 by Karen C.
This review is for the clothing section of the store. This location is really gone downhill. The pricing signs stated 70% off for a particular brand of swim ware. When I took the items to the register they came up full price. I was given bogus information by the sales representative and by the store manager. Both claimed the pricing was correct when it wasn't. Everything they were claiming didn't add up. Just as I was leaving, the manager finally determined that no merchandise actually matched the posted price and I was informed that "the signs were being taken down." No apology was given. The air conditioning is rarely working properly and the racks of clothing are either sparse or unorganized. It's sad because I used to enjoy shopping there.
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June 2021 by Carmel T.
Two women at the register one with a customer and they didn't acknowledge me until i walked away!
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April 2021 by Claudia Velazquez
Although they were out of stock of the shade I wanted in my foundation, one of the employees went out of her way to check online and call other stores to see if they had it. We were unsuccessful finding it in nearby stores but I was happy to know the employee put in that much effort to help me.