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March 2024 by Sarah D.
Great service was very helpful in looking for what we want. Great selection in couches and love seats . Great price for the value. In budget.
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January 2024 by Mike Z.
The worst shopping experience I have had in 10+ years. I would strongly recommend absolutely never do business with this store specifically. The GM and management truly doesn't care about you as a customer. They only care about getting your money. I worked with Jorge (one of the managers) and bought a couch. Instead of paying the $300 delivery fee, I opted to go pick up the couch myself. We set the pick up date for January 1st. I asked multiple times if he was sure that they were going to be open New Year's Day, which he assured me they would be. He was wrong. On January 1st, I rented a Uhaul and spent about $75 and 3 hours of my time and drove to the Romeoville location to pick up the couch. I found out upon arriving, that the warehouse was indeed closed on January 1st, but stores were open. Jorge had made a mistake. I reached out and sent him an email saying I was in the parking lot disappointed that I spent the time and money and came all the way here. He responded to me admitting the mistake, apologizing repeatedly, saying they would fix it and make it up to me. It's all in emails. At this point I was thinking they would come Back and offer me free delivery, as I already wasted $75 and my time and was not interested in doing it again when they made the mistake and owned it and said they would fix it. They were willing to do nothing!!!! Zero. Told me basically "sorry, mistakes happen, you got a great deal on the couch and margins are too thin to offer you any more of a discount. Go rent another Uhaul and spend another $75 and 2 Hours" After going back and fourth with them for a few days, they offered me $50 off my couch and told me to go rent another Uhaul and spend my time again. $50!!!! Not even enough to cover the cost of the first Uhaul. So I'm expected to go pay for a second Uhaul and attempt another pick up? That was their solution. I went into the store to talk face to face because as anybody would be - I was incredibly frustrated with the customer service. Arem the GM (I believe is his name) was short with me, disrespectful, and ENTIRELY disinterested in helping resolve the situation. Even though I have emails with them admitting they were wrong and made a mistake and said they would fix since I wasted time and money to go pick up initially when they told me to. I told them to cancel my order then. Then he was suddenly "willing" to cover the expense of a second Uhaul to keep them from losing the sale. I said wanted my first one paid for upfront before I go spend more money, but he insisted they would not do that, and told me to go rent another truck and send them the receipt and that he promised me the next morning within 24 hours he would send an adjusted invoice. 10 days later nobody will return calls or get back to me. I never received an adjusted invoice as promised. These guys will say anything to get a sale or keep a deal in check, but it's blatantly obvious that they truly do not care about you or your experience - just getting your money. I will be returning my couch, happily paying the stupid 10% restock fee, and will be moving in from room place and never doing business with them again. Worst customer service and first time in my life I've ever left a review of any sort because I truly believe people should avoid doing business with them. Maybe it's just this specific room place in Aurora - but I'll forever tell anybody to stay away and shop at Ashely or any of the other common furniture stores.
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December 2023 by Terri O.
Brought a couch from roomplace 3 years ago it was 1500, since then they have added 700 of interest because I was sick the first year and couldn't pay it off. Then I lost work for a while added late charges. The couch I bought is leather sectional, it is peeling on top of cushion and on seems, in corners. I know my responsibility but the couch is peeling and I still owe 2,300 on the couch.
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October 2023 by Carmen Galvez
Mark helped us out. He was extremely helpful and patient. Great customer service.
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October 2023 by Wolfy Cuddles
Jorge was a great help in assisting my mother in finding a bedroom set, if there’s anyone you should go to, definitely see him!
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August 2023 by Kristen Barba
Jorge has given us spectacular customer service! I have known him many years and will always come back!
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August 2023 by Nighat Ali
Love this place and customer service. Carla was really great, giving us all the information we needed. She was quick. Also, allowed us to hop on the massage chairs while we waited for paperwork. Really great experience. Thank you for everything :)
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August 2023 by Sofia C
Mr. Kifah helped me finding the right size upgrade bed. He was great and very professional. It was a great experience, definitely coming back.
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July 2023 by Kayla T.
Came in looking for new furniture for my new condo. Kifah helped us find the perfect bedroom set & mattress. He helped us find the best deal possible and showed multiple pieces that matched exactly what we were looking for. He is personal and is honest with his selections, not to just make the most amount of money but to make sure we get what we are looking for. He is also very thorough and does a great job of explaining things. He answered all of our questions and was very transparent. We will definitely be back!
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July 2023 by Susan Saxton
Love this experience. Kifah the salesperson was awesome and knowledgeable, no pressure during the mattress purchase. We were intended to drive around many stores to shop around and this was our second and last stop. Delivery is within 2 days. Manager Amir was knowledgeable and very friendly. We will definitely be back for our next purchase. Very friendly location. 5 stars.
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July 2023 by Dave Rippinger
My wife and I went to HassleLess Mattress for their “sale and un- beatable prices” LOL. We then stopped at the roomplace to compare their sale to H M’s. Not only were the prices better at the roomplace but we had a great salesperson, Karla Colula. Karla was personable, patient & best of all, not pushy. After we told her our preference, she showed us all the mattresses that fit our needs and told us the differences. Without committing to a mattress, we then had her showing us headboards and bed side tables. She may have felt we were wasting her time but never wavered in providing information. We then ended our time with her by purchasing a mattress & box spring set headboard and side tables. What a great experience it was working with Karla. Thanks, roomplace and Karla.
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June 2023 by Seretta Price
Kifah Alsgarifi was my sales associate. He was kind and informative. He was very patient I recommend you ask for him when you visit the store.
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June 2023 by Shelly Baltierra
Mark made our mattress exchange under the Room Places sleep guarantee easy. It was a delightful experience. Definitely recommend the Room Place for all your furniture needs. We will be back!
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May 2023 by A Thousand Faces A Thousand Places
If you’re ever in need for furniture make sure to stop by this place. Easily one of the best shopping experiences I’ve ever had! It was a pleasure working with Courtney! I highly recommend asking for him if in the area!!!
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May 2023 by J Zi
This is my second visit to the room place, never fails the GM is always greeting me at the door. Very kind always professional and understanding to wifes demands. Anyway, loved what we got, and we are very happy. Even the charlie "my dog" is I love with what we got.Thank you Amer for the help and your recomendations!!