U.S. Bank Branch

Most Recent Comments

• January 2024 by Matthew Fenton
  I've found my experiences at this location above satisfactory. I've lived down the block since 2009 and this team has changed over the years. The main guy is always professional (sorry can't place his name possibly Eric). I would recommend this branch to my friends.
• November 2023 by Brenda Green
  Personal have all the answers for your needs.
• March 2023 by Steve S
  0 Stars...... I have an account since 14 years old with US Bank. Same account for over 40 years 10 phone calls 4 holds 4 disconnects the Bank gave me 3 Different Addresses for a Wire Transfer. I have never been treated so bad in my life for just asking a Question...! You would think since I am transferring over 5 figures someone would know. One address is posted on the internet..., one from staff..., then one from an Ohio branch... WOW WOW...! They couldn't get a supervisor or find one.... WOW 48 HOURS FOR A Supervisor to talk toooo...! 48 hours for an address...LOLOLOLOLOL...! Total joke, I called my local guy at the small branch, he said use my address... really... answer no# 4How can you even trust this bank.
• February 2023 by Michael P. Hill
  Manager had no idea how to endorse an insurance check over to me. I called the bank separately and they said this is “very common” and “any manager should know how to do it.”
• August 2022 by D Jackson
  Banking like most Businesses in America today monopolize with mostly foreign workers who DO NOT CARE about customer's or service.
• July 2022 by Scholaris
  Came to cash out the check, they rejected, saying I have to be bank costumer, I use other bank. So poor service
• January 2022 by Resident Naperville
  I would agree with customers who gave them 1 star or 0 star if it exists. Lazy and useless are two adjectives I would use to describe the people I encountered today there. (Hope not all like them) US Bank either need to remove them ASAP or shut down the whole place to save some operating costs and incur less brand damage like this. It is a total waste of customer time - They always have excuses to turn you away.
• June 2021 by Swagruha Kitchen
  I would never suggest this Bank to anyone, as they are always lazy and rude in customer service, except Manager Erik and Maha teller.Very much week in service other emoyees.DON'T RECOMMEND
• September 2020 by Aaliyah Wade
  This place is freaking terrible. I came in trying to cash a lottery check with my mom on the first day and the lady said the lottery place was closed so I tried again the next day and the SAME lady didn't even pick up the phone and quickly said no there closed because of Covid!!!!! I called the lottery place myself and it turns out they were open the whole TIMEEE!! I will never come to this bank. Poor customer service.
• February 2020 by Erkin Urmanbetov
  Bad service. Slow and unprofessional
• August 2019 by Steven Fongaro
  Poor customer service. Called about opening a NEW account 30 minutes prior to closing. Both rep Anthony and “manager” Eric said sorry you have to come in tomorrow it's “to close to closing time for us to do that”. Funny last I checked management gets bonuses off new accounts. Such lazy employees that they were not willing to wait 5/10 minutes for a NEW account to come in. That's the type of customer service I would expect from Walmart or McDonald's. Not a Banking institution that wants and needs NEW accounts. I highly suggest going else where! Somewhere they actually care about clients and proper customer service!
• March 2019 by Vincent Wang
  I'll never deal with this branch.
• December 2018 by Julia Martínez
  Worst customer service I have ever experienced. They won't credit a payment in to my account, now I have a miss payment and a late fee. I call customer service twice in a week they said I have to go to the bank where I made the payment, I went twice in the same week and they can't to solve the problem yet. I feel very frustrated.
• October 2018 by Grace
  Very nice staff. They're so helpful, and so nice to their customers!
• September 2018 by Dale DeMott
  This branch has always been good to me. I don't go in there often however they seem to always remember me regardless. They are always friendly and try to help in whatever way they can.