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March 2024 by Rene Lopez
Fast load, just arrive and they start load me, very simple
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March 2024 by Kathy Weinberg
Had a package shipped from Florida and went to this distribution center As I live in Joliet I thought I would have it soon. They shipped it to Palatine. Took an extra 5 days to get one small package!! Get them more help!!!!!!!!
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March 2024 by sherya patel
Shivaji is very rude. He returned lots of other customers in line and once customers left he just laughed on customer face. Even through I have barcode sticker, he refused to tape it. They always put tap on it. They are forcing to buy tap. Worst customer service ever.
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February 2024 by ari need
they take forever with shipping
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February 2024 by Joshua Gage
Package stuck pending for a week, I'll give it until Tuesday to arrive on my doorstep to update the star rating of this review.EDIT - My package did in fact arrive on Tuesday, so I'll go to 4 stars. I hope this was just a fluke.
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February 2024 by John VanderSchuit
This distribution node received a package of mine and then proceeded to send it to Southern California and then it came back here. Literally added five days to the delivery time. NINE days for a small media mailer to go from Tennessee to Illinois. I could have ridden my bike to Tennessee and back much faster than that. These people need to learn how to sort mail properly.
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January 2024 by Stripes (Stripes)
Black hole of a facility lost my package, probably stolen lmao. USPS is a joke.
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December 2023 by Richard Armstrong
Very friendly staff.
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December 2023 by William Jones
Packages sit here forever. Unacceptable service.
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December 2023 by Dezerae
As a driver** I'm shookith! ?This is the 1st USPS DC (that I have been to at least) that actually had signs for driver check-in (BAY #28) and clear instructions on what needed to be done in order to get loaded.. My appointment was for 0250-0320 I got here at 2100 and parked on Exchange Ave until it was time to check in.It was a low-key DC, not chaotic like other USPS'. The employees were friendly especially the guy at the desk, and loading was fast (10 mins for 3 pallets). Might be a one off, but for now I'd ship again?
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October 2023 by evan strain
Is it a coincidence optics planet has such a bad shipping reputation for using this place? ? package acceptance pending for days/weeks. This place seems to have set our national economy back years, quite literally, imagine the man hours and resources companies have spent on lost and canceled orders, tying up millions of dollars in returns and time wasted. Its borderline treasonous and suspiciously purposful quite frankly and it reflects the current state of Illinois where progress goes to die.
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October 2023 by Kyle Brody
Welp what do you expect. Item has been stuck in the package acceptance pending stage for over 2 weeks now. Package is pretty small as well so it’s probably gone and not coming to me. Sad to see a federal facility be allowed to ran like this.
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October 2023 by Matthew G
May as well chime in. Currently, I'm awaiting a package that has now been sitting there for 7 days with an "acceptance pending". I'm now thinking either they lost it or they steal packages there.
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October 2023 by SPDY Cam
This place is awful staff is extremely rude if I could give it 0 stars I would! The post office a couple miles away is a much safer bet!
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September 2023 by Adrian Mericle
I ordered an anniversary gift for my 1st year with my gf. I ordered it on July 28th, it's now August 21st and it's still waiting. It finally says in transit for destination but it's been saying that for a week and has not moved. It's been past my anniversary and I hope these people can change what they're doing to make this faster. All these reviews are correct for what I'm reading and experiencing currently.
