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December 2023 by Melissa Heraty
Roop, and the team at the Eola branch consistently provide excellent customer service.
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November 2023 by Nadeem Dean
Rupinder from Eola branch in Aurora, IL is exceptional. She worked with me to get my business acct setup. Kept in touch & updated me daily. She makes me confident in my decision to choose Old Second Bank.
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September 2023 by Paola Nogueda
I feel like home…. Samantha, Stephanie and Roop help me soooo much I knew they would help me and have everything I need!!! Amazing team
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August 2023 by allison adair
Stephanie was absolutely amazing and helping me with some changes! I was greeted by friendly faces and quick service. I was thoroughly explained everything as we went through the processes
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May 2023 by Andy Singh
Great service. When you walk in everyone welcomes you with hello or how are you. Clean and welcoming branch. Very knowledgeable employees.Excellent job to everyone that works to keep this branch in great shape and provide great service.Thank you
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May 2023 by Lindy Oostman
Great Bank! Rupinder was very helpful, kind and professional.
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April 2023 by Christopher R.
I would give 10 stars if I could, I have been treated with utmost respect,I have had help from many different people from Maria Paz helping clear funds for a financial transaction I needed immediately, Stephanie Whitney helped me by stopping a fraudulent charge, getting me a new card the same day, even giving my daughter crayons and a coloring book while I was at the Aurora branch waiting for my new card, then Rupinder Kaur helped assist with a important wire transfer. I have seen other financial institutions like chase, etc and hands down old second is the best their is, my expectations were exceeded and old second you are treated as a person not a number
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April 2023 by Pam Scott
Personal attention and time to individual needs and questions. Follow up phone calls from “my” banker(Roop) and also attention from available team members when she isn’t available. I feel a bit spoiled.
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March 2023 by Jessica Jones
Mersadies is always very helpful, personal able and kind as well as Stephanie (hope I am spelling that right). Along with the other tellers and personal bankers. I love this branch in Aurora by the Fox Valley mall and Mariano's it has a washroom and bottled water (while they last from the merge).
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March 2023 by Kathleen Newcomb
Staff was so informative. Stephanie and Mersadies were very helpful and knowledgeable. Glad I picked Old Second bank to open a new account. Thank you!
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March 2023 by Greg Mahoney
I’ve banked with Old Second for 23 years. Very happy with their service! Low fees/Great rates. Just a great bank!
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March 2023 by Vincent DeVito
Rup is always extremely helpful and friendly. She is a great person to work with no matter what banking question I may have!
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March 2023 by Anon Emus
I opened an account today and Mersadies and Stephanie were very helpful and made the process effortless.
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January 2023 by Devin Keeler
Mersadies is the only saving grace keeping me at Old Second bank after the debacle of the west suburban buy out. Customer service at its finest! Now of old second would just model themselves after her there wouldn't be problems! She's outstanding!!
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January 2023 by Sheldon Botha
Always friendly and professional and extremely helpful!Rupinder Kaur is always very personable and professional and has great energy in all my dealings with her, a valuable asset for sure!
