September 2021 by Joe P.
Just completed a refinance with the Jo Ann Theriault Fazzio team at Proper Rate / Guaranteed Rate and it was the worst experience ever. Mistakes left and right all of which cost me time and money. No one told me to cancel the autopay on my old mortgage. So it paid just before closing. Proper Rate said too late to change the docs so I have to chase the old lender to get that money back. Luckily I noticed in the closing docs that they were paying our property taxes at closing. No one mentioned that and I almost paid that and would have had to try to get a refund from Cook County ugggh. They also requested a subordination from an equity line that was being paid off at closing and I got charged by that lender $250 for that unnecessary doc. They also asked me at least 10 times to provide additional documents related to bank statements, etc. after I provided everything they asked for. They just didn't know what they needed and also were sloppy and asked for the wrong things numerous times. Staff has obviously not been trained well if at all. They did agree to reduce their fee after admitting all the mistakes. But that made me wonder if they were overcharging me to begin with.
