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November 2023 by Kathy Diemer
Our move was seamless with Ace Relocation Systems of Chicago. Polite, friendly staff moved my elderly parents with no stress to them. Thank you!
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October 2023 by Joseph Tortorello
I had a friend who was moving from a townhome to a house. They were going to move themselves and had a deadline to be out of the old property. As they were packing and getting ready they realized they were overwhelmed with the amount of furniture and boxes and realized they would never make in time. They called some other movers but with short notice they were all booked. She then called Ace Relocation and Brent Garret came to the townhouse. He gave them a fair price and on short notice had a crew there who were great and got the job done. Thanks Brent and Ace. A job well done!
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October 2023 by BEHROUZ AFRASSIAB
I liked ACE replacement company. The plan's for the moove was perfectly arranged. The scheduled plan went smoothly and without any problem. The movers showed up at the time they were scadualed. The drivers and crew worked in sink. They delivered at the pre-planned day. The main drivers wery knowledge and Friendly and did their assessment perfectly. Thank you all very much
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August 2023 by Griffin Daleiden
I am a real estate transaction attorney and regularly refer clients selling their homes to Brent Garrett for moving and relocation services. ACE can move your belongings anywhere in the nation at competitive prices. Brent is very friendly, professional, and responsive. I highly recommend ACE!
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May 2023 by Andrew Dorpinghaus
Be careful if you have stuff transferred through this company they would not be a company I would ever use.After my product was not functioning this is the email they sentMy name is Eddie and I will be the representative that will be handling your claim. I have begun my review with your claim and I just wanted to mention that with your claim, since it is a mechanical function. Without any external damage to (the item), we are unable to accept liability for the internal mechanical failure. Some appliances/electronics are more prone to being damaged through the vibration incurred in transit because of their age or wear on the items from use over time. As we are unable to completely eliminate the vibration this is considered an inherent vice from transit. You are more then welcome to take the item to a technician to verify if the internal damage is transit related. This would be from your own personal expense and the carrier will reimburse if the damage is due to being transit related.Please let me know if you do have any questions.Best,Eddie
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May 2023 by Lauren Olsen
I like Ace Relocation Systems Chicago because they took the time to come look at our belongings. We didn't have a lot of contact with our move coordinator. I am not sure of his responsibilities. The packing team was fantastic they took care to pack our items. Brandon and Matt are fantastic, but we were surprised that they didn't have mor help with the unloading. We were left with heavy boxes stacked that I (Lauren) had to unstack, Steve couldn't because of his health condition.
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January 2023 by Nicole L.
The crew was beyond fantastic with getting me packed and moved before my surgery. I felt like they took extra care with my belongings and constantly communicated with me. I did have trouble submitting payment with the website which stressed me out a bit. The coordinator tried several different ways to send me the link that would not open or I could not get through the payment process. Not good to deal with night before moving and trying to work from home.
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January 2023 by Joanne D.
We were extremely pleased with Ace Relocation Systems from every aspect of our move. Brent, our relocation specialist was pleasant, knowledgeable, informative and a pleasure to work with. We were so pleased with him that we decided to not even pursue any quotes from other moving companies. Gwen was extremely helpful throughout the moving process and was always quickly available to answer any and all of our questions. Our moving crew of three were courteous, pleasant and very careful in both packing everything up as well as unloading at our new location. There is not one thing they could have done better - thank you so much Brent, Gwen and your excellent moving team! ???
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January 2023 by John Sangimino
Great experience from start to finish. Everyone I worked with was really professional & helpful. Highly recommend and I would use them again.
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November 2022 by Nadia Taylor
UPDATE 8/22: the same crew packed our final overseas move, our power drill and all attachments were missing, my husband said the lead crew guy said he was going to set it aside for some reason, we’ll I guess they were telling us they were taking it for themselves. Really Disappointed in the final experience considering we treated them with respect and bought lunch for the whole crew. Review downgraded from 5 stars.2/22: This company was managing the packout of our long term storage for an overseas move. The crew that showed up were on time and professional. They worked quickly but showed respect to my house and personal belongings. They asked before using the restroom and cleaned up completely once the pack job was finished. We worked with Teressa in the office and she and the warehouse worker that I directly had contact with when I needed to troubleshoot an item that I left out to get packed were awesome! Teressa got right back to me early Monday morning after the packout on Friday afternoon. An item had been packed that I mistakenly left out, I was able to come to the warehouse and they had pulled our crates down and helped me sort through half the items for the things that I needed. The customer service was above and beyond what I expected. I would recommend this company going forward.
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October 2022 by Holly Tucker
My husband has worked for Atlas Van Lines for about a year now and he says it is a great company to work for. They are very professional and get the job done in a timely manner. They also treat your things with the utmost care during load and delivery. If you are looking for a professional moving company I highly recommend Atlas Van Lines.
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August 2022 by Sanjay G.
Had a good experience working with Bea and Heather who are very helpful and customer focused individuals. They worked with us, understood our situation and requirements and came up with solutions that best worked. Both are smart professionals who demonstrated customer focus and service at the highest level. Moves are inherently stressful but working with Bea and Heather helped make our inter state move less stressful! Recommend working with them!!
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August 2022 by Anh Do
Atlas Van Lines has helped us move across the country twice, the first time from North Carolina to Illinois and the second time from Illinois to California. Both times, our movers showed up on time, packed everything efficiently and all of our belongings were delivered at the destination on time and intact. Highly recommend Atlas Van Lines!
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July 2022 by Sissy C.
I used Ace Relocation in 2020 and had a wonderful experience start to finish. I decided to use them in 2022 when we moved, three floors down in the same building. The experience was just as I remembered until the movers arrived on March 11th. The move was haphazard and careless as the lead was alone with two newbies. The other experienced mover showed up late. As a result, an item was damaged, and one was lost. Heather Thompson, our move coordinator, followed-up on March 14th and, after advised of our loss, sent a claim link with an assigned number. The claim was successfully submitted March 17th indicating, '...hear back in 10-15 business days.' On April 16th, I emailed
[email protected] and received no response. On April 23rd I followed up with our move coordinator, Heather, and she said, "I have reached out to the claims team to ask them to contact you with any updates they have for you." No response. May 3rd sent email to Heather indicating the claim form had been signed. June 6th reached out to Heather requesting status of the check. Response, "I'll look into this and let you know". No follow-up. June 22nd another email with the response, "I can continue to reach our claims team for an update. I apologize for the delay." It is now July 11th. No check and no response. I'm disappointed to have spent the money on FVP (Full Value Protection) with such dismal results. Would I trust Ace Relocation with my next move? Highly unlikely.
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June 2022 by Steve and Mary Galligan
Everyone at Ace Relocation was professional and friendly. The movers were very careful with all our things and willing to move furniture around at our new home until we were happy with the placement. My son will also be moving soon and I will definately recommend your company.
