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September 2023 by Emma B
HORRIBLE CLEANING AND LAZY!RUDE AND UNPROFESSIONAL MANAGER **** OVER PRICED FOR USING WATER VINEGAR MIX FALSE PROMISES I was looking for a deep clean to scrub and disinfect my house, NOT wipe down surfaces that I wipe down every day. I was told that could be done but it costs more so I agreed When they got here the ladies kept telling me no we dont do that All they did was vaccum (they even missed a lot!)They didnt sweep They didnt wash the floors They left my mirrors dirtier than they were before they cleaned them. They wiped (not scrubbed) down my stove, so it was still dirty. Same with the oven. Most surfaces they did touch were still dusty. Like they just quickly wiped it without even looking All around disappointed and I highly suggest calling **************** if you are looking!
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August 2023 by Happy Chhokar
I hired them first time as my personal cleaning lady was not available. They were not as detail cleaners.Service: Standard cleaning
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August 2023 by Laura Pepin
The team that cleaned my house did an outstanding job. I had no problems communicating with the staff at the office, and their prices seem reasonable. I would definitely reccomend this company to others.
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October 2022 by Liz McArthur
I would give ZERO stars if I could. I have to call to ask where they are every time they are scheduled to come. They are NEVER on time, I have to walk through every time they are here because they are rushing through because they are running behind and miss simple things like taking out trash. They will call and say they will be here at 8-9am, then show up at 10:45am. They have cleaned the completely wrong office and charged us. I would avoid this company at all costs. Every time is a different poor excuse. Pay the extra $20 and go somewhere else. HORRIBLE SERVICE.Service: Office & workplace cleaning
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May 2021 by Sue Ellen Rendall
Love coming home after Maid Brigade has been here! The house smells so good, the floors shine, the kitchen shines and the whole place feels so clean!
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July 2020 by Kdab
They do a very good job in cleaning houses.
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June 2020 by Todd T.
My dad moved out of his house and I needed a "move out" cleaning. Disclaimer - Im a former franchise owner of Maid Brigade from a different area - I sold my franchise in 2009. I called Maid Brigade of Bartlett and they came out within a few days. Being a former franchisee - I am very familiar with the products, procedures, and time it should take for the team to do this job. They did a GREAT job, house was perfect, the ladies were prompt, fast, and did everything as requested. Very happy with the whole experience!
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May 2020 by Sam Vissor
Maid Brigade of Bartlett was very fair on the price of cleaning my home. I'm very busy with my computer business and getting a price and booking the clean was a breeze. The girls got done close to the time they quoted but had to spend a little extra time cleaning my bath rooms but they needed it. The ladies who cleaned were very detail oriented and very pleasant to have in my home. I would recommend Maid Brigade to all who are too busy too clean.
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February 2020 by Pao Montes
Hired these people to do a simple job of cleaning the kitchen, living room, and a furnished basement. Initially the charge was around $140, after the job was done, they up charged to almost $200. I was okay with this until I saw my house. A lot of corners and places were untouched. There was plenty of grease left in the kitchen area and the living room looks like it was barely swept/vacuumed. I had requested a refund for the job they did but all they did was insult me in the email response. BUYER BEWARE of this service.
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December 2019 by Heather Molnar
Substandard cleaning and horrible customer service.Each cleaning resulted in me needing to point out something missed. I chalked it up to a learning curve and that they’d get used to my house. I was assured the same crew would be here each time and that was not the case.The Icing on the cake was when they left a bathroom sink chipped. They denied it when I approached ownership. They sent me a link to a touch up kit. Basically accusing me of lying. Yes thought I was doing the right thing by paying more for an insured company. We were told it wasn’t worth their deductible to fix it for us. When we questioned if we needed to go to small claims court the owner hung up on us.Save the time and money.
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December 2019 by Ruth Kline
Love the call the day before from the office about my clean the next day. The ladies come and I come home and the job looks great. What a great feeling after a long day at work and commuting 45 minutes. Now have bi-weekly service and will keep it as long as I have no time to clean. THANKS MAID BRIGADE of BARTLETT!!!!!
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December 2019 by Fatima Rashid
This wasn’t my experience but it was my friend’s experience. Apparently she agreed to pay for two full price cleaning days for the initial cleaning because during the initial cleaning the workers never finished. She admitted her parents home was really dirty so she went ahead and booked a second first session to continue the cleaning (because the first set of cleaners who came did an excellent job and she expected the same the second time around for them to finish up). But the second cleaning had a ready to give birth cleaning lady working on the fridge for 3 hours and second woman cleaning the oven. My friend asked the manager to charge her less because the services weren’t as nice as the first session. The manager put her on hold and like a savage would, she charged her credit card on file. I can’t believe these people are allowed to function or have a business. Thankfully my friend found a woman in her suburb who cleans on the side and has done an excellent job picking up maid brigades slack. Hope they read this. If your home is dirty for whatever reason (my friend’s parents are very old so weren’t able to keep up) maid brigade cannot be your go to. Make sure you search locally for individual cleaning services that you can straight up pay cash for. My friend was so scared they would continue scamming her and stealing her money that she changed her bank! Thieves!
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December 2019 by Arturo Carrillo
As a father of 3 with a busy work schedule this house sure can get messy. I needed a responsible and reliable cleaning service to help me out every other week. I hired Maid Brigade and they got the job done. Very professional and courteous. Will be recommending to friends and family. Thanks Maid Brigade
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December 2019 by Matthew Mcroberts
OMG THE LADIES DID AN AWESOME JOB . I WILL HIRE THEM EVERY MONTH OR EVERY 2 WEEKS. I'M SO IMPRESSED. THANK YOU LADIES. <3 :-)
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December 2019 by Helen Miller
Worst customer service. Denied ripping our door leading from the garage into our home off its hinges. Would not return emails, calls, texts. I had to reach out to them and they denied responsibility. DO NOT USE THEM!!
