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“I had an absolutely amazing experience at this Valvoline location thanks to Nina and her outstanding crew!
I actually visited twice today -- first for my girlfriend's car (she recommended this place), and then later for my own oil change because the service was just that good. From start to finish, everyone was friendly, courteous, and professional.
Nina took the time to explain everything clearly as the oil change was being done, and even provided multiple pricing options so I never felt pressured or taken advantage of. You can tell she truly cares about her customers and runs a great team.
It's rare to find establishments that make you feel this valued as a customer. Big thanks to Nina and the entire crew -- you've earned a loyal customer! Keep up the excellent work!”
“The team at Merlin’s is honest, professional, and truly customer-focused. I recently brought my car in for a tire sensor issue that I was told elsewhere might cost me several hundred dollars to repair. The staff at Merlin’s took the time to carefully look into the problem and, instead of rushing to the expensive fix, they discovered a much simpler solution. Even more impressive, they went ahead and took care of it without charging me for the service.”
“I live near downtown St. Charles and I called for help with a flat tire I could not get off my car. Barbara took care of me on the phone, told me it would be 30 minutes and Anthony was here in 20! Great service from Barbara and Anthony - thank you very much!”
“The guys are really good . I’m in really just hurry to go . I was here for tire installation . I wanna especially mention about Pete . He made the things very fast . I like the staff way they react . They are really customer friendly .
Thankyou .”
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“Had to rush to Atlanta to see my ailing father. I needed an oil change and a once over to make sure the car was good for the trip. Ryan got me in right away and it was done by noon. Ryan is definitely the kind of manager you want to deal with. I highly recommend this place.”