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February 2024 by Keira Ohse
Amazing customer service and helped me find the perfect dress! I had been to two prom dress stores with no luck until I was recommended Special Occasions by a friend. I found my dress in less than 45 minutes and I couldn’t have done it without the help of Judy who works there. Judy was awesome and even went out of her way to mail me back a belonging of mine that I accidentally left at the store since I live about an hour away. I definitely would recommend Special Occasions to anyone looking for their prom dress!
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February 2024 by Camille Hoffman
We went prom shopping today and compared to other stores in the western suburbs, my niece and I really felt that the quality and selection were far better at Special Occasions. Found a beautiful dress in her size (though they were happy to oder if needed). Love this store and the service!
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January 2024 by Dianna Robinson
The customer service in this store is downright terrible. My daughter and I were belittled for not liking the TWO dresses that they pulled for her. The attitude of the employees left us in utter shock our whole 40 minute drive home. All dresses that we asked for in store today were listed “in stock” on their website and none were there at all in any size or color. When we didn’t prefer the two alternatives that looked nothing like what we asked for the sales associate was disgruntled and demanding to know why not. She went as far as saying to my daughter “you will try on dresses today you don’t like”. We didn’t even get that far because the terrible service sent us out the door in under 10 minutes. I’m sorry I didn’t read the store reviews prior to giving the store a try today because all the comments about their awful staff are undoubtedly true. Owner - save your small business and hire a new team ASAP.
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December 2023 by Alexis Zayed
Such a nice experience shopping for a special occasion dress for my daughter. Beautiful selection and wonderful salespeople. Sophia and Judy were so kind and easy to work with. Overall so happy we chose to shop here.
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August 2023 by Lisa Landeros
Thank you for helping my daughter find her perfect dress! The young girls who work there are so kind and knowledgeable. We will definitely be going back for many dresses!
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June 2023 by Cynthia Paccione
This boutique is awesome, not only does it have gorgeous dresses, but the ladies there are so helpful and wonderful! I went in the boutique with a little time to work with and Judy and her associate ( I forgot her name) were amazing and helped me find a dress in no time! I definitely will be shopping there for all my occasions!
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March 2023 by Jahn Eieht
We made an appointment to try on dresses. We arrived 45 mins early so that we could look around for dresses we wanted to try on. We were the only people in the shop and 2 ladies working. They were more worried about unloading/unpacking boxes that just came in, then to score a sale from us. We went to Peaches in Chicago and bought 2 dresses. I would recommend going there.
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February 2023 by Lokai Romero
The staff was so bad that they drove me out as a customer. Me, my boyfriend, and his family were there looking for a dress for me for our dance. I was the only customer there and the staff kicked my boyfriend, the only person I wanted with me, out of the changing room area and told him no men were allowed in there because THEY, THE WORKERS felt uncomfortable. They later said only family was allowed, but seeing as I was the only customer in the store, it should have been my call whether I was comfortable with him in there or not. The staff did not ask me if I wanted help, they just touched me and smothered me and made me very uncomfortable. Every time I left the changing room I started walking to my bf so that he could zip up and adjust my dresses, but they would pull me over before I could get to him. They basically kept us apart even though it was our dance that we were shopping for and we wanted to consult each other about the dresses. The employees and the owner were disrespectful and I think they just hate men. I was so uncomfortable I left. Don't shop here.
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February 2023 by Tracy Luna
This was our first time in the shop. It has many selections and sizes. The women are so helpful and kind. I actually sat close and was involved unlike other shops who seem to leave moms watching from afar. My daughter loved the experience and ended up leaving with a gorgeous dress. We’ll definitely be back for all her school dances.
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January 2023 by missy williams
Absolutely wonderful service. The 2 young girls that helped us were amazing. Lots of gorgeous dresses to choose from. My daughter had a hard time as there was so many amazing dresses. But she found the perfect one. When we left she said mom I love the dress so much. Made me so happy. Thank you for a great experience!
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September 2022 by JEn Jen
We came for a specific designer. The designer was listed on their website and on the designer’s website as a retailer. When asked about a dress, was told “I don’t know.” Then, when asked where that designer is in the store and was told, “I don’t know.” Website is misleading as selection is limited and only sizes/colors available are on the sales floor. Sales staff with hand over mouth whispering next to girls trying dresses on. Not welcoming and very disappointed.
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September 2022 by mlglasgow06
I am beyond appalled about this place I will never ever go here or spend my money here! First off my daughter tried on a dress last week wasn’t 100% about it as the dress shop doesn’t put dresses on hold for anyone, so we went back today to see if it was available and try it on with her friend! The lady look in her book said yes that dress is still AVAILABLE for your school! (they write down what school you’re going to and what dress it is so there’s no repeats)So they give us the dress and we try it on which my daughter looked absolutely stunning in, so we where going to buy it! Well there was another woman in there with her daughter as she pulled the owner to the side and something was said, then all of a sudden they took the dress from my daughter and said it wasn’t available no longer after we tried it on! Remember they don’t put dresses on hold for anyone, well the owner said well that’s my friend and her daughter wants dress as it should been tagged plus she not here, so my daughter can’t have the dress the girl not here, really I thought you didn’t put dresses on hold and before my daughter put the dress on you told her it was AVAILABLE, this is not how you do business at all, let’s grow up!!!
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August 2022 by Laurie C.
Took my 2 daughters for homecoming dresses and the owner and her staff were wonderful! Made what could have been a stressful experience so pleasant. The support and assistance from the staff was amazing! The dresses there are gorgeous. The dressing room environment is full of support and positive vibes. We will definitely be back! Thank you!
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August 2022 by Wendy Fiedler
What an amazing experience… you just don’t find customer service like this anymore… or anywhere. From the moment we walked in— we were treated so kindly and greeted with a smile. Mary — the shop owner and everyone else we worked with— there were several… were all AWESOME! They truly wanted my daughter to enjoy the experience and LOVE her choice of dress! We NEVER felt pressure to settle on a dress. Mary always reassured us that it was okay to not to decide to purchase and wait until we knew it was the one. That is part of the reason we were back so often— each time we went there were different choices! We finally found the perfect dress!! Ella was also so incredible to work with!! I had called a few times while the owner was out of town and she was beyond helpful and friendly!! My only regret is that this is my youngest daughter and that we did not know of this place for my older 2! We will be back with a small army for Prom shopping though as I am happy to give someone like this our business!One other thing worth mentioning is how while we were there— someone came in to look and stated that she was on a very limited budget but needed a dress. Mary was just as kind as ever to this young girl and took care of her as if she were spending tons of money. She purchased a beautiful dress for $10!! I loved seeing how it didn’t matter what the budget— people are people and she treated EVERYONE with the same kindness and customer service. I cannot recommend this shop enough!! It is amazing and so is Mary!!Last and final note-- we drove from about an hour away because it is worth it. It is worth the drive.... trust me!!
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August 2022 by M M
I was a bit hesitant taking my daughter due to the reviews about only having dresses 0 & 00. I will say that person must have had a bad day to say such things. My daughter is a size 8 and we had no problem. Plenty of adorable dresses to chose from. The ladies there were extremely helpful and made my daughter feel beautiful in every dress she tried on. We walked out with a dress the same day. I would definitely recommend this shop to all who are reading this post. Planning on going back for prom season!St.Charles Mom
