The Great Escape Batavia has built a strong reputation over the years for providing helpful service and quality products. Customers appreciate that the staff are friendly, approachable, and not pushy, making the shopping experience pleasant. Many have purchased pools, furniture, and pool tables from the store, often returning for their reliable products and support. The store makes owning a pool simple and offers thorough explanations about delivery, returns, and insurance. Customers value the helpfulness of employees, with some mentioning how staff members like Diane and Frank provided valuable assistance. The store's consistency in high-quality items and excellent customer service has earned trust. Some suggestions include opening earlier to accommodate weekend shoppers. Overall, The Great Escape Batavia is known for its helpful staff, quality products, and positive shopping experiences.
Been going to Batavia Great Escape for nearly 18 years— have never had a bad experience there. One year tried using an off brand chemical line to maintain our pool and it was struggle - went back to Great Escape immediately . They have made owning a pool simple - don’t know what I would do without them.Diane HSugar... read full comment
May 2024
Rachel greeted us upon entry and was our salesperson. Very helpful and flexible with our requests. We came in knowing what we wanted and she helped us with the whole process. All employees were friendly and approachable, and not "pushy". All details regarding delivery, returns, insurance, etc., were fully explained. Thank... read full comment
April 2024
Love how friendly the staff is and the great selections available. Loving the new patio heater!
