The Great Escape Batavia has built a strong reputation over the years for providing helpful service and quality products. Customers appreciate that the staff are friendly, approachable, and not pushy, making the shopping experience pleasant. Many have purchased pools, furniture, and pool tables from the store, often returning for their reliable products and support. The store makes owning a pool simple and offers thorough explanations about delivery, returns, and insurance. Customers value the helpfulness of employees, with some mentioning how staff members like Diane and Frank provided valuable assistance. The store's consistency in high-quality items and excellent customer service has earned trust. Some suggestions include opening earlier to accommodate weekend shoppers. Overall, The Great Escape Batavia is known for its helpful staff, quality products, and positive shopping experiences.
Rachel is a very thorough and articulate sales person. Took care of all my needs and then some! Will be coming to TGE with all of my patio and pool needs! Thanks again Rachel
July 2026
We worked with Chad and it was an amazing experience. If you head here — ask to work with Chad!!! If I could give more than 5 stars I would!
July 2026
Rachel Forster was very helpful in finding us good quality Adirondack chairs. We purchased four, and they have beautified our back yard patio.
