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April 2024 by Nick Widhalm
The woman behind the counter told us the paperwork we printed from the usps website doesn't exist and refused to ship our packages. She lied to our face and was mean about it.
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April 2024 by Tim Jillson
Worst post office ever in any existence.
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April 2024 by Chaminda Obadage
Not sure why the staff has to be so rude when I ask a simple question. They forget tax payers like me pay their salary!
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March 2024 by Sarah Lindus
Since when does the post office not care about the performance of their employees. The man with the braids is extremely rude. Here are his exact words: "you do realize you're wasting your time waiting in line when your package is already labeled, put it in the dropbox." Tbh, I do that EVERY time i come to that location so I can avoid any interaction with this foul man. And funny enough I had to wait in line because someone didn't clear the dropbox as there was a package stuck behind it.
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March 2024 by Ben Larson
My issue is with the man with the braids that everyone complains about on here. Apparently i'm not the only one who has had a bad experience. I have at least 5 experiences. I don't understand why I am willing to drive out of my way to avoid this batavia location. I remember when the post office was a place i enjoyed going to.
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February 2024 by Michelle DeRaedt
Needless to say this location is a surprise every time you walk in. More times than none you walk in and you have a clerk that seems irritated with their job and they want nothing to do with waiting on a customer. I've even had clerks see the size of the packages that I had to send out and they left the window and made me have to ring the bell for service and a new clerk came out.I run a non-for-profit and I was sending out free items to people in need and I had touched base with a clerk named AMY. She helped me to estimate how much these packages would be to flat rate mail them back to the customers so I could collect the money from these customers before shipping. She was the most pleasant clerk I have ever went into in this location and it has made me change my attitude towards going to this location because I've always had awful experiences. The reason for the five-star rating is BECAUSE OF AMY. If I walk in the location and Amy is not there I will take my business elsewhere. I have never had a good experience with any other person but her. I'm just going to consider her my personal meal service lady. She's fantastic. If you see her give her an air hug because she deserves it.
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February 2024 by Vida
I try to never go to this useless post office in Batavia. Today I was in the area and I tried it again, thinking it changed. Disapointing customer service! Lazy and rude employees!Go to North Aurora, it is like heaven comparing to this!
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January 2024 by Rabah Hanieche
Great customer service from Ronda first time stopping there to do my daughter passport and Ronda did great job ! Thank you
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December 2023 by Drew Pederson
Automated phone system makes it literally impossible to talk to a person despite not covering all services. I got the farthest by selecting "report emergency/vandalism/fraud" but still never got a human and was hung up on by the machine after 10min of silence. You are allowed to say "agent" and the machine will ask which kind you need to talk to but it just loops you back and lists all the previous options again.
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December 2023 by kris k
they dont wear their masks the right way but wont give you service if you dont wear one properly. hypocrites. they are all SUPER LAZY and they lie about packages so they dont have to look in back.
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November 2023 by Bre K.
I have never in my life been treated this badly in a public place. Extremely rude employees. Never coming here again.
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September 2023 by Jill Johnson
Stopped in with a shipping emergency. Amy was amazing! She gave me the most cost effective solution and helped me get it together. Her calm demeanor and patient approach made the process easy and fast! Best experience I have ever had at a post office.
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September 2023 by Jaclynn Davey
Just save yourself a headache and go to the next town over. Rude people here. Especially for passports. Unbelievably awful service. Did not honor my appointment and took someone that had an appointment after me. I even had the email confirmation of my appointment, they did not care. Went to St. Charles and it was so nice and easy. Rude, ignorant employees.
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September 2023 by Todd Sweet
Still the most rude and unfriendly employees! Should have gone out of my way to St Charles. Reminds me to only use the self-service options and to avoid interacting with the employees at all times!
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August 2023 by Todd S.
Still the most rude and unfriendly employees! Should have gone out of my way to St Charles. Reminds me to only use the self-service options and to avoid interacting with the employees at all times!
