-
September 2022 by Evonne S.
Could not care less about customer service. I was at the facility when it opened (7am, I was actually there before the 1st employee showed up) to get last minute blood work done (no time to make an appointment ahead of time. Mind you I have gone to this location before w/o an appt, was sure to be there 1st thing and had no issue). The person who opened the lab asked me to sign in, when I did and it showed that the first appointment time was 9am I was told it was no problem (mind you the lab work my physician ordered needed to be taken by 9am) 20 min later while waiting patiently in the waiting room a woman signs in. Only at that point did the door open and the tech called that persons name. When it happened a 2nd time I asked the tech if I was meant to sit there until 9am and that my cutoff for the blood to be drawn was 9am, I was told that they take appointments 1st. When I pointed out that I was there 20 minutes before the first appointment, I was told that this is an appointment only facility. When I pointed out that nowhere on the website does it identify this as appointment only, the tech pointed to a piece of paper on the wall behind the sign in area and I was told I could contact the supervisor and raise the issue with them.I proceeded to make an appointment further S on Cicero for 8:15am and waited until 8:45am to be called in.
-
August 2021 by Adam S.
Being forced to go get a mask when there is no current mask mandate in place is absolutely obnoxious and since I had proof I'm vaccinated. It's bad enough I had to spend my one day off I get a week going to this place. Then have to put up with this is insane. If they're going to have such obnoxious rules they should supply them.
-
March 2021 by Howard L.
First time coming here for personal reasons... Needed to get some testing done and I was simply in and out. Staff and establishment respected my privacy and told me the step by step process on how I would receive my results. I didn't know this was located actually inside the Walmart itself. Overall I left very satisfied.
-
February 2021 by Jesus J.
Went here because it was the closest location option to my house, DO NOT COME HERE!! I came here for a pre employment screening and they told me they gave me a bottle without a temperature? When I could clearly see it was they gave me a dirty look and told me I had to pee again and I asked them if there was any water and he pointed to a sink. And I said I'm not drinking out of a sink and he said then you can go sit in the lobby and wait but if you walk out of the lobby you fail and there was no water in the lobby. Absolutely ABSURD and unprofessional. I even asked the doctor if he could step out and get me a water bottle and id give him cash and he did not care whatsoever. DISGUSTING.UNPROFESSIONAL.
-
December 2020 by Terry P.
Quest is located inside Walmart. Seeing Walmart from the road impossible.There is no sign on Walmart to tell you where Quest is inside. They have been there over two years I was told inside. I looked on line but ended up driving around Walmart and parked by pharmacy entry only to be sent all the way to the other side of Walmart. Walmart Employees had no idea where Quest was inside.It is by Subway inside to the right. It was clean. I was early for testing. Kiosk sign in. I was taken in early explained procedure and tech was excellent and found vein right away. I love Quest but location sucks. I was in and out in about 20 minutes. Not enough locations open anymore.