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October 2023 by Jessica Phelps
Don't take your vehicle here for any body work. They say they gaureentee their work 100%. I brought my car there because the door they fixed is peeling and they are saying it's corrosion. I have multiple other auto body shops that have stated the door was not properly prepped. Auffenberg is now trying to say it's the insurances mistake because it was a used door. They DONT want to correct their gaureenteed work.
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August 2023 by Natasha Jones
The people were professional but cold. Didn't feel welcomed. Chose another location. Unsure about the quality of their work.
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October 2022 by Jaheim Howard
They were very professional
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October 2022 by Savanah Bearden
Jen and Chad were amazing! I highly recommend going to the Auffenberg Body Shop! They were so sweet during the whole process and Jen called me on updates on my car because she knew how much I was stressing about the situation. Saying that they made my car look exactly how I wanted it to is an understatement! They made my car look brand new again and I couldn’t thank them enough! The first three pictures are the before pictures and the last two are what they look like now! I’m beyond satisfied with the results. Thank you Jen and Chad!
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October 2021 by ronald labadie
Very professional and friendly
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October 2021 by Tabby Gray
I went here to get a estimate for my car after visiting other autobody shops. I ended up choosing to get my car repaired here because the labor is $3 cheaper per hour and the manager Chad helped me find cheaper alternatives. This shows he isn't in it for just the money but also for the customer's best interest. They were fast at fixing my car, I got my car back within 2 days. The paint job is perfect and parts made my car look almost new. I am very pleased with the customer service and the repairs done to my car,I highly suggest this place over the other auto body shops I've been to.Services: Painting
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October 2021 by M Will
AMAZING. PERIOD. I am so impressed with the customer service that you get from Jen and Chad at the body shop! Especially now during these stressful times due to the pandemic, they exceeded my expectations and lowered my blood pressure. Chad is my real-life superhero and Jen is the sweetest boss that is efficient in timely updates of the vehicle's healing process. The communication was so impressive and doesn't keep you guessing about any updates. If they get things done right during a pandemic, just imagine them on an average day! I recommend working with Jen and Chad when your vehicle is in need of some TLC.Services: Painting
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October 2021 by karli rulo
I was told by the manager my vehicle was safe to leave on their parking lot until I could sell it out for parts because of major body damage caused from an accident. I tried multiple times the past few days to call and speak with some because my car was GONE! The owner Jamie had the car towed off the lot with absolutely no notice. No one called, texted, emailed or even sent anything in the mail notifying me that the vehicle needed to be moved which they did have all of my information. I am so angry because no I owe $1,000 in towing and storage fee because common human decency does not exist with this company! I will make sure non of my friends and family NEVER buy cars from Auffenberg again
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October 2021 by Scott Bourn Sr
The staff is absolutely fantastic! The care and attention to detail really show on the repairs made to my automobile. I will definitely use them again in the future. Reasonable prices and expert work.Services: Painting
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October 2021 by Rainer Valentine
Did nice job and explained everything up front. I had to pay out of pocket for a manufacturer defect & they keep the price very reasonable. They guarantee all their work.
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October 2021 by Kathrin A Simac
This is the best service I ever had!!! Very professional and excellent service. Thank you so much!!Services: Tires
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February 2021 by Scotty B.
My car looks amazing. The staff is friendly and professional. Fantastic job! I wholeheartedly recommend these guys.
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October 2020 by bob hoffmann
Chad and his team did an outstanding job from start to finish. Very courteous and helpful in processing the claim. Picked up and delivered car upon completion. The quality of work was exceptional. Could not believe the paint matchup was absolutely exact. The job was so good some of my neighbors ask if I got a new car. I could not give the team a higher recommendation. Thank you. Bob
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October 2020 by Shauna Bayles
I had an 8am appointment to get an estimate on my car. Chad took a quick look at my car and then provided two estimates with great detail of explanation of the different routes I could go. After explaining that I'd like to get the dent fixed as soon as possible, he rearranged some things to allow for my car to be looked at by his team. Not even 10 minutes later, he came out asking me to come take a look at the work they did to see if it was satisfactory to me, and man, it was! It was like magic. I am so impressed and pleased with the quality of service, timeliness, and professionalism of Chad and the others at the 901 S. Illinois Auto Body Shop. Since the estimate accounted for 3 hours of labor, he ended up charging me even less since it was such a quick and painless fix. I still got to work by 9am! THANK YOU GUYS!!! You blessed me so much. I will definitely be returning if my car needs more work in the future.
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October 2020 by Mary Winston
I couldn't close my Driver's side front door on my Kia Soul because of a car accident. I only had 6 days on a rental. Chad, Jen and the rest of the crew got everything done in a timely manner. Somehow they also had time to clean my ENTIRE car for me. Thanks again Auffenburg Body Shop! I am a returning customer and will always return to you all. I will be telling everyone about my FIVE STAR experience.Services: Painting
