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September 2023 by Shadow Hayes
It felt nice I fixed my account sorta just gotta fix one more thing. But at least I can use my debt card again.
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June 2023 by Crystal Smith
Alex the associate at BOA in Belleville was wonderful. He took an extra step to resolve my problem. He made extra calls to get my problem resolved. Regardless of the amount of time it took for my issue; he stuck it out. I'm use to customer service representatives either passing you off to others oppose to taking an extra step to help the customer with a issue. Also, I would like to compliment his supervisor. She was also supportive in getting my issue resolved. In summary Alex is the definition of what customer service should look like.
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May 2023 by Patricia Torregrossa
The Bank Associate was very helpful in providing the information that I needed. He was very polite & friendly
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March 2023 by Carolyn S.
Cannot get a real person on the phone to discuss my current banking account. I've called at least four times unsuccessfully.
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January 2023 by Donovan J
I'm a platinum premium member. I have had hundreds of thousands of dollars go in and out of this bank. I tried to cash some bonds today, but was met with a rude and unwavering staff over some new policy about bonds. This is absolutely ridiculous, and this specific branches shortcomings are why I didn't continue to use their services for my business.Stay local, these people don't care.
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July 2022 by Frank Volante
This is my first visit to this location and a Manager by the name of Andrew helped out truly an outstanding individual super friendly extremely professional after he took care of our needs he introduced us to a wonderful woman by the name of Diane who finished off our transactional needs again super friendly extremely professional
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June 2022 by Saleem Kazi
Me and my kids have the accounts since many years, the staff is nice, knowledgeable and helpful.
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May 2022 by Cindy Smith
The associate’s at the branch are very rude and disrespectful! What does Bank Of American do , train them to be disrespectful!! I will never go there again!
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April 2022 by Kristi Edwards
I only come here once a month to make work deposits and it’s always the same scenario. One teller, long line and a bunch of other “important” people standing around or sitting in their offices. They see the line, they ignore the line! So happy this is NOT MY BANK!
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March 2022 by L Davis
I'm not sure why this location is getting such bad reviews. I normally do all my banking online with BOFA and have had nothing but stellar service online. I had to come here for a cashier's check and i found the staff helpful and polite.
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January 2022 by Mo Johnson
My banking location in O’Fallon was closed and unfortunately I had to come to this location. The bank mantis very rude. Customer service told me to reach out to the manager of this location and thought she would be of some help. Not at all. She was rude with telling me that really there’s nothing she could do if there was a hold put on my check. The bank teller that deposited my check told me the wrong info and she didn’t care. She never looked my account up. The bank manager told me I could come in but there’s not anything she could do. I really wish I had read the reviews on this location before I went because it’s obvious that I’m not the only customer with issues for this location. If I could I would give zero stars for the way this place is ran. Also it took me several attempts to even get someone to pickup the phone
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January 2022 by Claudia Giordano
My mother has her checking account at this bank. We usually bank in O’Fallon where she lives, but to our surprise it was closed yesterday (12/21/21). So we drove to Belleville to make a deposit and order new checks for her. She is 94 and quite frail, but has her senses about her (she worked in accounts receiving at Boatman’s bank for 20 years). There were three employees waiting to greet us when we walked in. All three were rude and condescending to her. They acted like she didn’t know what she was talking about receiving free checks with her checking account. She is hard of hearing and not one of them spoke loudly enough for her to hear them. They kept asking me questions instead of addressing the questions to her. They suggested on line banking. She only has a flip phone. Technology is beyond her at this point of her life. They needed her debit card (which she doesn’t use). She struggled with the PIN number. This was all for ordering checks. She had her checkbook and checks with her. Then we had to wait for a personal banker to order the checks. Then we had to move to a different cubicle because the tablet was not working. It was such a horrible experience. Why was this such a problem? I bank at a different bank entirely and never have this problem, especially when ordering checks. I hand the reorder slip to a teller and that’s all I do. Also, there was one teller at the windows and 6 people in line. I stood in that line so she could sit on the sofa to wait. Where has helpfulness gone? And kindness to elders?
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August 2021 by janet cruz
I was at this location today for a transaction. Everything was quick and easy. Everyone was friendly and professional. I was in and out in no time.
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June 2021 by Jason Cook
Answer your phone
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May 2021 by T. Gafford
These two ATMs behind the Belleville BoA are convenient, however, the access to the ATMs are quite narrow. Be careful if you have a large truck or otherwise oversized vehicle you may have to pull in your mirrors.
