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June 2023 by Kristen L
Poor service and delayed tax documents for the first year I was with them. Staff was not helpful and very dismissive. Second year the tax documents were returned quickly after filing, but did not take into account our military status and state of legal residence vs state of employment. Will not be using them for a third year.
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February 2023 by t shyb
Cannot say enough good things about Jake and this office. Very knowledgeable and friendly staff. Great service and expertise!They were able to handle all of our tax/financial needs with ease. We highly recommend them!
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February 2023 by Charles Braun
Jake has been doing our taxes for years. He always takes the time to answer all of our questions and is extremely responsive. I have no reservations recommending this accounting firm!
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February 2023 by Brittany Torno
I have been working with Jake and his team for years and have always had a great experience! They are thorough, timely, and quick to respond to any questions I might have. I highly recommend Hottenrott & Associates!
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February 2023 by Jack Torno
Hottenrott & Associates have done our taxes for many years and are always quick to respond to any questions I may have a does a terrific job. We highly recommend Jake and his firm.
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February 2023 by Deric Blaha
Jacob and his team are great to work with! Been using his firm for several years now. Highly recommend for all your tax services!
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February 2023 by Gail Haas
Jake and his team provide excellent customer service year after year. I appreciate the efficient process they have allowing me to submit my information securely from the comfort of my home. They are quick and very responsive to questions I have. I wouldn’t think of going anywhere else!
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January 2023 by Gerry Nolan
I was a little apprehensive at the thought of dealing with new owners at Moon Accounting Services where we had been clients since January 2000. Moon Accounting have done all of our company and personal tax work since then. I can happily report that the transition has been seamless and easy. This is due mainly to Alycia Kapeller's going above and beyond for us. She handles payroll, taxes, union reporting, insurance audits, PPP, etc.,etc. She is extremely knowledgeable and helpful and has helped me troubleshoot issues on more than one occasion. I truly can't express in one short review how amazing she is. I would recommend Hottenrott & Associates without any hesitation.
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October 2022 by T.A. Pedigo & Associates, Inc.
Jake has been preparing my business & personal tax returns since 2015. I couldn't be more pleased with the excellent customer service received.As Jake's practice has expanded through acquisitions, he now has even more team members adding additional expertise while providing multiple reviews before submission. Yes, this has taken a bit longer than when I began working with him, but the firm's added attention to details & expertise is HIGHLY WORTH IT!And I always learn a great deal from our conversations which helps me in my own business. I highly recommend Jake and his team for your business and personal tax returns.
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October 2022 by Gail Meese
I have been with Jake for many years. His tax planning and strategies have helped grow my business and achieve the goals I have set each and every year. I have read some of the poor reviews and can understand frustrations for the timeliness, BUT... the thoroughness and the outcomes from this company go above and beyond any previous accountant I have ever had.One particular ABOVE AND BEYOND was just a week ago (Sept. 30, 2022). While I was traveling and actually IN THE AIR, I received a text from an employee saying direct deposit payroll had not posted to her account. I immediately texted Jake (my only access to the ground) to look into the problem in QuickBooks. The problem ended up being a glitch in the posting date. The only option for direct deposit would be that staff would receive their pay 4 DAYS late... Unacceptable! Jake RAN to my office, HAND wrote payroll checks and made sure staff got their paychecks ON payday! WHO does that? Someone that is just as invested in your business as you!
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September 2022 by Trang Tran
Terrible service. Stay away.They are very SLOW in processing my tax returns. I submitted all documents in February and they only completed my files in mid-June. Then it takes them forever to get back to me on any questions and I still HAVE NOT been able to file my tax returns, all while accruing late fees by the IRS (which they did not even tell me about - I had to find out by myself).Communication is very poor as no one can give me an update about where things are. I try to email and call but no one picks up the phone or replies to my emails. VERY RUDE.Stay away from this firm to save yourself a lot of headaches (AND MONEY).
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July 2022 by Philip Mueth
New owners seem incompentent as to what they do for a job. Dropped my tax return off end of march. Was told 4 weeks which was understandable. June comes around and still no update. Called and was told she would talk to the people that do the taxes and would get back to me. July comes around and still nothing so I decide to stop by the office. The lady looks up my name and says my taxes jusr need "reviewd". Theb proceed to ask me if I got my stimulus checks which was asked when I dropped my taxes off. It is July 7th and they're dinally done. They can go ahead and make what every excuses they want when in reality it was lack of concern for people that got them into this situation along with multiple other people. Stay far away as possible.Update. Business response is a poor excuse for the amount of time taken and lack of communication as stated in my review. Another generic reply from a poor business. The previous owner was never lile this. STAY AWAY
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June 2022 by Charlene Guzior
My daughter dropped her taxes off middle of March. It's now June 10th & they still aren't done. He charges a ridiculous amount & doesn't care about his clients like the previous owner, John Durako. John Durako was fair to all his customers, professional, very knowledgeable, friendly & always had our taxes done by April 15th. Would not recommend Hottenrott services to anyone.
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April 2022 by Lau Sa
Terrible customer service. Left us abandoned with very few days left to file a return and while traveling, only because we sent an email asking for clarification. Completely unprofessional, stay away!
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February 2021 by Google user
I have been going to Jake for years and have nothing but faith in his ability and his ability to provide me the highest quality of service
