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February 2024 by Jessica Woods
Because they were friendly, helpful and got the job done right
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November 2023 by Charles T
Dont go here came for an oil change which they attempted. But somehow put no oil back causing my engine to blow up. Avoid this place. Couldnt even do an oil change correctly.
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September 2023 by pete amann
Had an appointment to get a wheel alignment but after rushing to get off work to get there in time, they tell me they have to cancel no heads up before hand or anything.Service: Wheel alignment
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February 2023 by David Henderson
Been here a few times and never satisfied with the service. The tires are much higher priced than you can find elsewhere. Work took longer than expected. They wanted way too much to figure out what was wrong with a window. And stripped a bolt they couldn't get off. After about 4 tries here, I'm done.
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January 2023 by Lisa Kramer
Didn't have what tire size we needed but very polite.
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January 2023 by Bill B.
After my most recent visit I was less than thrilled. I was sent an online survey to fill out, which I did. Part of the survey asked if I would like to be contacted by someone at Firestone to discuss the issues to which I replied yes. 2-3 weeks go by and no one had reached out to me so I started contacting their online customer service. Roughly a week goes by and I finally hear from a...ahem "claims adjuster." He asks for information that had already been provided a couple times, as well as some other information, which I gladly provided. Days go by, I hear no response to their "investigation" so I email the "claims adjuster" again. No response. This cycle repeats for 2-4 weeks with no response so I go back to online customer service who continue to tell me they will forward the info to the adjuster. Still no replies from any "claims adjusters." Finally I call their corporate office and I was given the "claims adjusters" supervisors email address. So I contacted him. The next business day I receive a reply from the original "claims adjuster" stating that I took too long to notify them of the issue so they are denying the claim. He also stated that I had spoken with the manager during the time that no one would return my messages but didn't mention the damage so that's another reason for denying the claim. I'm happy to provide proof that no one from Firestone has had any conversations with me regarding ANY issue other than an email stating "we're sorry it's taking so long" or "we will pass on the information." I'm hopeful that someone at corporate will reach out and have a discussion about this and investigate it and possibly realize lying to customers is a good way to lose them. If Firestone wants to do the right thing, I will listen and reevaluate this currently accurate review. But until then, I'm going to take the advice of the tavern owner on the next block who posted a giant sign in his front window warning people to stay away from this establishment.
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November 2022 by Dylan M.
Went in for a simple alignment but they obviously didn't tighten my steering stabilizer because it is loose causing my wheels to not turn left and leaving me stranded on the side of the road They also stripped a nut and on top of this I locked my center console and glove box and noticed my handle to my center console was broken off and placed by my cup holder WILL NEVER GO BACK
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November 2022 by Ray Laurel
They do awesome work at this Firestone! I have been coming here for the past 24 years!Services: Brake service & repair
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October 2022 by Girzelda Jordan
This is the worst place ever so I got hired here and told them about me having to leave state for emergency my mom had to have a life threatening surgery or she will die and now they took back me working there because I left to be with my mom guess they think the job more important then someone family who can die
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August 2022 by Tj Jackson
Mgr Mike was helpful and honest about my vehicle.
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July 2022 by Brett Schaefer
They took more than an hour to even look at my vehicle on a slow day and took another hour to swap the battery... unprofessional.Service: Battery
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June 2022 by Derrick Gray
Would not recommend; 7am appointment time was set the day prior to arrival;just to be told that they werent going to be able to complete an wheel alignment even by 12pm(day of appointment). They would need my vehicle entire day.This was not communicated to me when speaking on phone. Wheel alignments are an 1hr to 1.5hr job at max….Why would you need my vehicle all day when there was only 1 other car in for wheel alignment?Why not communicate that you didnt have have the resources available before approving appointment time?
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June 2022 by Fee Pettiford
I am disappointed in the service because I feel as a customer, I didn't get their best work on my son's vehicle.My son spent near $3000. He wasn't offered a Military discount. The car still makes the.same noise. The brakes still goes to the floor. When asked why? Its a old vehicle and we couldn't find certain parts.Ok I will.give them that.excuse.Then when I drove the car off the lot and.went to the gas station around the corner. The car wouldn't start up because it needed a battery. SMHThen they charged $180 for a battery.So now I feel we been bamboozled!Manager Kris showed no kind of empathy. He acted as if he told my son the battery needed to be replaced. He gave this excuse on not being able to find the master cylinder for vehicle. If Firestone couldn't do the work or couldn't find important parts for this older vehicle. Then say so and we can find someone.That was a lot of money and the car doesn't perform any better than before. So I give.them 2 stars for coming to jump the.car while I was stuck in the hot car! We will no longer do business with any firestone! Thanks but really no thanks!
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March 2022 by Elaine Wilkerson
My vehicle was towed there by AAA on accident. Tech Kristopher called me and within an hour had my new part installed. The part was later discovered to not be faulty and he removed it and reinstallled the original part which was also new. I bought 2 tires and Kris fixed the connector issue as best as he could. He's the real deal; honest and a great mechanic. Showed me where the connector was repaired (to the best of his ability) and I wasn't charged for anything that wasn't necessary. Kris made this stressful situation much less stressful! I'd say if you need an honest, great mechanic, go see him!
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December 2021 by Nathan Winterroth
About a year ago I had all 4 of my BBS wheels professionally refinished to bring them back to their formar glory. They were spotless, perfect. I had a set of Firestone Firehawk Indy 500s mounted which I purchased with the hazard protection warranty. Long story short, 3 months ago I get a flat tire and this place was the only store that carried the specialty tire. I walk in and the person at the front counter could not have been ruder to me. I ask when it'll be finished and he gives me a snarky remark like, "when we get to it." Not a great start to my experience unfortunately. The wait thankfully was not long, but upon seeing the repair, the technician had severely damaged my rim, mounting the tire with blatant disregard for my poor wheel. Not only is it now an eyesore, but now I must pay to have the wheel refinished once again. Jumping ahead a few months I have switched to my winter set of wheels and am in absolute disbelief of the damage on the inside of my rim from the tire machine. There is a very deep gouge that extends several millimeters into the rim. I'm not happy. I was originally not going to post this review but after finding more and more damage, I needed to do something about it. I'm an automotive technician myself but thanks to Firestone's warranty program they only allow tires to be warrantied and changed by Firestone technicians, otherwise I'd do it myself. I splurge for the warranty to protect my investment, and now due to this shop I'll be paying the difference refinishing my wheel. Thanks Firestone. It's a real shame that these people don't care about your car.
