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November 2023 by Leah Wheatley
Didn’t even look at the car!! Called ahead was told to make sure we were there before 4 pm. Show up there is no place to park. The car we were to look at is in the shop getting a battery change. And has damage to the rear fender that we did not notice in the pictures on the website. Because of this we went inside to see if maybe they had two similar cars. The lady says she will tell the salesperson we are here which is the guy we already talked to. So when he comes in the building he is not happy. He says, “Yeah I already talked to you. I told you it was in the shop. “ when we questioned him about the damage he said we must have been looking at the wrong website and argued with me. When I proved to him that I was in the correct website. He said yeah well that’s the car.The pictures they took were purposely taken to avoid showing the damage to the vehicle. And he said ok so?When we left we thanked the lady in the building and the salesman for their wonderful customer service. She said thank you. LOL. Sarcasm Sheldon. Wouldn’t have stuck around at that point even if the car was perfect.
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September 2023 by Priscilla Quawrells
I will never go back to this car lot again. They act like they are to go to send out a reminder call or just you period about your payment. This car lot sucks
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April 2023 by Stl Jackie Davis
my friend bought a 2014 Chevy Captiva from the Fairview Heights location at the end of Dec. she put $3000,total price of car was $8200. Forty five days later (and after she's paid 2 car notes, the car completely stopped in the middle of the street. It took the car lot 4 days to tow the car back to their lot and then they told her it needed a timing chain which would cost her another $1300 to repair. They have had her "new" car in their shop for over a month. They finally agreed to let her pay $700 towards repairing the timing chain and they would add $100 to the remaining payments. She took the $700 and they called her 2 days later and said she needs a whole new motor. They say the oil ran out in the car. Now mind you, she only had the car for 45 days and it was never disclosed that their was an oil leak or any issues with the car. She asked them to either refund her money or exchange the car since they sold her a lemon and they refused both. She has since filed a claim with the BBB and will be contacting the Attorney General. Do not buy a car from these people. They are scamming people out of their money and selling lemons. They claim they only warranty the vehicle for 30 days. So now she is out of $3000 for the down payment, $500 for 2 car notes that were paid, and $700. And still has no car.
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May 2022 by Lawanda Long
Scam artists and thieves! After my son put 1800.00 down on a used car, they stole the car! Told him to call police and they would trace it, then said they can't trace it. Police in stl believes it is there and if so, says they committed a crime with an illegal repo which could be car theft as well. We will be getting an attorney once it all unfolds.
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April 2022 by Tari Adams
I attempted to buy 2 different cars before I bought the one I have now . The first stopped soon as I left the lot with it. The second one wouldn’t start after I test drove it and now I have a different car but They towed my car before I could make my payment
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March 2022 by Wendell Lewis
The only bad thing about this car lot is that they don't sell new cars. Great customer service and you feel very comfortable.
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January 2022 by Moniek Wilson
Bought my car December 14 ran good by the 19 started to make noise and stop occasionally took for repairs on December 24 got the car back on January 3 seemed ok January 8 car stopped again sent it back January 9 because i figured it was the starter and he tells me were so sorry but your motor is out? i literally haven't made it to my first note yet now im out of a car and a 2500 down payment DO NOT BUY FROM THESE PEOPLE or any kennedi auto sales for that matter smh
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September 2021 by G T
If you want a reliable dealership thats stands on their word 100%, and want a great price, check them out.Staff cares about the costumer and is courteous, polite, and professional.I left with a smile, and a bad to the bone car.
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August 2021 by Robin Ingersoll
**BEWARE **Online Inventory is a scam!!!Found a car on their online inventory. Called 5 times with no answer. Drove 40 miles to the lot and no one came outside. When I walked into the shack some guy sitting at the desk on his cell phone said "what do you want" when I inquired about the specific vehicle he told me "yeah we don't have any of our online vehicles, but I'll sell ya a blah blah blah" I decided to tell him exactly what I thought about his scam!
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July 2021 by Delores Jeannette Mellenthin
I bought a car from them put 3000 down then I had to pay 500.00 in two weeks payed that but it broke down the day I got it they have had it it for three weeks and still have no car and when u call them they are so rude it’s crazy I just wonder if I got scewed
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June 2021 by WELLS.MALIK 88916830
would give it 0 stars if i could. but Bought a car had it less than a week and my transmission went out!!!!!!!!!!!! salesman was very rude Now im contacting every news channel, u paid for it, lawyers and the mayor. this is sad
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May 2021 by Fredrix Washington
The man is a straight cheat. Maintenance workers are great though.
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April 2021 by Glenn Allen
I just bought a 2011 Dodge Journey from these guys on March 29th. That evening the check engine light came on, and an oil light. Took it to get an oil change the next day. After the oil change was completed, the car lost power. Long story short, it needs an alternator. I put $2500 down and they tell me they won’t send a tow truck to take it back to the lot, and on top of that I have to pay for it to be fixed by them, the ppl who sold it to me. The mechanic and the “clerk” at the desk was very unprofessional and she even hung up on me. They won’t refund my money or let me trade it. I will be contacting a lawyer to see if this is in anyway legal.
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April 2021 by Casey Adams
Horrible place, complete scam artists. All the cars have serious issues, you'll be lucky to make it past the "30 day warranty". If you do have a problem before the 30 day warranty they will tell you they are backed up on work orders and can't get you in for 3 weeks then when they are "ready" to get your car in the shop it's way past the 30 day warranty.....nice little trick.
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March 2021 by Tamara Flenoid
Poor coustmers service
