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September 2023 by michael sterling
Do not get a loan here! They will steal your money and make decisions about your loan without your permission. Licensed thieves!
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April 2023 by A N
It's the bank I use and love
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March 2023 by Solved with an Axe
Great service. Secure. Easy access. Very quick with my home loan
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March 2023 by eric kuehn
Great service. Secure. Easy access. Very quick with my home loan
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March 2023 by Jeff Rako
Very friendly people and a nice facility, too!!
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December 2022 by Jamie Willis
Worst branch! So rude! They act like it’s an inconvience for them to do their job
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December 2022 by Willow Heart
Went here with my mom so she could make a payment and heard some of guys, all old enough to be dads and grandparents in the back talk about the highschoolers next door and heard some of the lady tellers sl*t shame the track runners too.Just go to the one in O'Fallon, alot more manners and sense not to say weird stuff outloud there
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March 2022 by Paul Shaffer
Been using Scott Credit Union for over ten years now and although I love the workers and tellers I see, the quality of tech seems to keep going down. The new mobile app works less efficient than the last and just today for the THIRD time at schnucks was card was declined 6 times in a row. Mind you, this is the schnucks in town too while a line of people were behind me. Customer service won’t answer because the hours are closed and now my card is locked. This is absolutely ridiculous considering I answered ‘Yes’ on the fraud alert text stating that I was trying to make the payment at schnucks with my card. It kept declining and now I’m unable to use my card until Tuesday when they’re open. Which means I now will be missing two days of work because I can’t use my card to get gas. Really considering leaving and finding somewhere new.
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October 2021 by Thadeus Freed
Worst online banking I've ever seen. I have a small loan through them and EVERY time I've tried to log in to check the balance of the loan my password doesn't work, and if I try to reset my password on the screen that asks for only my username I only get the response that I have entered an incorrect password. If I try to recover the login information I must provide my member number, which I don't have because I don't have access to my e-statements, because for some reason my saved password doesn't work, and I can't request a password reset because I have apparently entered an incorrect password on a screen that doesn't ask for it. This is beyond frustrating, it's 2021 how can your online banking site be so comically terrible?Response:I emailed customer service immediately before posting this review detailing this frustration and notifying them that I wanted access to my account to learn the payoff balance of my loan so that I could take my business elsewhere. I have gotten no response from them as of yet, so I will send the email address to this social feedback and see if they are more timely than the customer "service" people.
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April 2021 by The Great Satan
Mostly reviewing the say that this location really isn't here anymore. I'm not sure if the ATM still works but I haven't tried either. I think Google maps needs to delete this location
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April 2021 by William Hein
ATM is down practically every time I try to deposit a check or cash.
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March 2021 by Nancy King
Very helpful and friendly staff.
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February 2021 by Coco
ATMs down a lot
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May 2020 by Nicole G
The loan department has some of the worst customer service I’ve seen in a really long time. I got a car loan through them because my dealer used them for financing and have ended up refinancing through a different financial institution even with a little higher rate because the customer service here was terrible. I’m not sure about the credit union as a whole but would not recommend for car loans. Very disappointing experience.
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May 2020 by Deni Withrow
Terrible customer service from auto loan department.
