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April 2025 by Equine Mega Centre Global Group International
Able to open account fast.
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June 2024 by carly427
I DO NOT recommend talking to the bank teller Tamara Betts. She was so unhelpful and very racist. I had to get access to my savings account from my grandma who had just passed away recently. She told me that I needed a birth certificate to show proof of citizenship. Please keep in mind, I am a minority. I had called a different UMB location (the headquarters in KS City, MO) and all they told me I needed was a valid ID and a letter requesting access. Tamara had 0 sympathy and was very eager to close my account that she deemed as “inactive” with $0 in it. We know for a fact that there was money in it, but she was like we can close it on Monday!!! This issue took over an hour and minimum of 3 visits.
Came back a different day and Krista was very helpful. Was able to take care of us in less than 20 minutes.
Do NOT recommend talking to Tamara unless you want an unhelpful, unknowledgeable, and incredibly RACIST teller.
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June 2024 by Bridget Garland-Keith
I use Belleville Il branch. Always cheerful, helpful.
UMB always quick to notify of suspicious activity.
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February 2024 by Mark Miller
Wow, what an amazing bank. The ATM was one of the best I've ever been to before! Fast function, cash request denomination, and new money! This branch impressed me! 5 ?
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January 2024 by Douglas Bridges
Always a very good experience to do business with UMB. I recommend UMB for a great Banking experience.
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January 2024 by Kestner Miller
I didn't have my account info and the teller assisted me with no problem.
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October 2023 by lillie Baugh
Love my bank
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September 2023 by Sandi Wolsfelt
Great group at Belleville branch!
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February 2023 by Randy Hutchinson
They help you when it satisfies themCall
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January 2023 by Rich Hudson
I sat and waited about 15 minutes while three, yes three other tellers serviced one other customer, while I was told just a minute, and one moment please. Not the best service I've ever received.
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December 2022 by Patricia M Schomber
There is a hometown feel with personal attention. Staff are friendly knowledgeable and professional.
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October 2022 by Mike Koeneman
Quick excellent service
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October 2022 by duantorian coleman
They know my name and they take care of all my needs quickly and expeditiously
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September 2022 by Judith Conley
Bank teller came to my rescue on the UMB parking lot, when my cape became caught in my car door, jamming the lock, making it inoperable. I had to remove cape, leaving it "hanging" outside the car; go inside the facility, handle my transaction, after which, teller came out, and resolved the issue -- by him pushing on the door from the outside and having me pull the handle from the inside and then pushing out. I was on my way to an important event, and he "saved the day"! I got there on time. Above and beyond the call of duty.
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September 2022 by Julie Krug
Michelle was the best in handling the opening of an Estate account. She was very knowledgeable and super timely in her response to me.
