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February 2024 by J D
Blood stains on our mattress……then got “upgraded” to a room with blood stains on the night stand, dirty sheets, stains on the couch and chair, light switches not working, lights twitching in the bathroom, broken coffee table, and the hot tub is room temperature.
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February 2024 by Foxy Lady Designs (Crystal Fox)
Extremely clean hotel with an awesome breakfast. Safe parking lot to use while traveling abroad. Shuttle service was an absolute plus. Our driver from airport (Raphael?) was very kind to all passengers. Very safe driver.Food & drinks: Awesome breakfast spread.
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February 2024 by Jean LeBoeuf
Staff was great. Beds were comfortable. Nice room for the price. Shuttle runs to airport very early, so great for early flights. Only issue we had was getting shuttle from airport back to hotel to pickup vehicle. Waited 45 minutes to be picked up. In the end would still recommend.
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January 2024 by RevelationStudiosGaming
I reserved a room for me and my wife for a weekend retreat and I have to say the service up front is pretty poor we are still here and we have asked several times including the night before about raising the Hot tub temperature including some others who were in there with us it’s like warm and barely supplies any relaxation it was the main reason we booked here was for the hot tub for relaxation there are dead bugs floating in it as well, as far as the maid service goes she was really nice and professional props to her and the other gentleman who was helping her out room as stains on the floor which they tried covering up by putting our bed on top of it! We had ants in the bathroom and had to have the chemical guy come in and take care of it it’s really sad how dismissive the front desk was to our complaints, I can’t say we will stay here again because upon reading the reviews the Hot tub issue was said to be “investigated” but never corrected and probably never will I have worked in customer service most of my life and this by far is the worst service I’ve ever seen I get better service at a strip club!!
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January 2024 by Bhumika Parmar
We stayed here as we were traveling. Place was clean. Breakfast was okayish. Airport shuttle was very quick and on time.The only thing was children from opposite room were playing outside room at midnight. They were running and shouting in the lobby. Once they also tried to open our door.
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January 2024 by Graciela Camacho
Food & drinks: El desayuno muy rico y bueno todo estaba buenísimo ? ?
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January 2024 by Sarah Gonzalez
My husband and I have been here since Thursday, the breakfast is okay. The eggs are watery. No flavor one bit, there’s a smell when you walk in the building and or entire the pool area. The maids speak broken English, yes Chris Ron and Peter have Amazing customer service but we had ants in our room, they said it was our fault, we have stains under the bed. The first night we were here it reeked of Marijuana and NOTHING was done about it. They were allowing kids to be alone in the pools and more. Just pathetic. The WiFi doesn’t even work. I would love to have a full refund back, and be able to transfer to a different location. This is unacceptable. Can’t even enjoy oatmeal because it’s super watery!
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December 2023 by Bob Andersen
Management did not respond to my request to talk to them or four times. The hotel was not the cleanest my room Smoke detectors were unhooked and sitting on the dresser. The hot tub was cold. I talked to management. They said they take care of it the next day it was just as cold bathrooms didn’t have toilet paper not a good day. The sad news is management doesn’t care apparently.Rooms: Room was not clean beds were not made bathroom. Had a funny smell. I can send pictures
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December 2023 by Corey Williams
Peter & Ron provided me with express check in. When I arrived at the hotel they had all the paperwork and room ready. This was very exceptional customer service. When I book this hotel again, it will be because of these 2 great guys.
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December 2023 by Doug Konersman
The location to the airport is fantastic. At check in the employee seemed nice but when he was making our room keys he announced the room he gave us was not clean and he had to change rooms- ok- then my credit card was charged twice, when I confronted him about him charging my debit card twice he just said it was not their fault. ( I have filed a dispute with my bank). Once we entered the room, we noticed the smoke detector just hanging from the ceiling by its wires. We then found that the USB outlets by the bed did not work. Then when i went to turn on the TV, the remote was missing its back and did not work. I could not turn the TV on.I took pictures of everything. Dont waist your moneyRooms: Rooms are not properly maintained. Very bad maintenance work.
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October 2023 by tab bennett
This hotel is in need of SERIOUS updating! It is run down, has broken door handles on the gym and the pool area is not kept clean. The hot tub was not hot. Breakfast was just fair. Bed and pillows were good and the only reason I liked this hotel. Pay a little more and stay at their sister property next door at HIE.
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October 2023 by Jesus Alvarado
Stayed 11/11-11/15. Hotel is reasonably priced. Older man at the front desk was helpful and courteous. My room was a double queen, clean and seemed to be remodeled. Tub was spacious but not new. Plenty of water pressure and hot water. Sheets seemed washed but had a really faint stain.(what budget hotel's sheets aren't) Pool was decent my kid enjoyed it do not come here expecting an olympic sized top deck pool. Its clean and decent. Hot tub was hot and can fit 8 people comfortly. Breakfast is ok its nothing special. Biscuits and gravy one day, scrambled eggs, sausage, bacon another, no omlets or anything fancy. Did have waffle maker, ceral dispensers, juices, yogurts, bread slices, muffins, etc. Typical budget hotel breakfast. Overall it was a good stay. I think what made my stay good was that I did not book this hotel expecting a vacation stay at the Ritz.
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October 2023 by Christina Garcia
I live in the area and just needed a night stay for some home improvement. I selected this hotel for location, pool/jacuzzi, & price. The room wasn’t the cleanest. The toilet didn’t flush properly and the shower was awful water pressure. The shower head was small so it was hard to rinse off. There isn’t a vent/fan in there either. I have been stressed and very busy lately so I was looking forward to the jacuzzi. Disappointing!! The water wasn’t hot enough. The next day I was still air drying my suit at home and it made my entire house smell. It wasn’t a chlorine smell so I’m not sure what the smell was but it was disgusting. I don’t travel much, but I can say that this is the worst hotel I’ve been in. Very disappointing for being local and visiting people would have to suffer if they were on vacation. I will not be returning to this property.
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October 2023 by Lance Ratze
We stayed here via park, sleep and fly. The hotel smelled of a mixture of marijuana and a musty pool smell. The room was in not so great of a condition. Fine for a short night of sleep. The shuttle was fine, but packed for the trip to the airport. It’s just a van shuttle. We called for the shuttle upon return and waited a hour for it to arrive. Embassy Suites, Hyatt Regency, Quality Inn and Loews seemed to be better as they had bigger vehicles and were regularly picking up guests. I will stay at one of those hotels the next time.Rooms: Outdated and dirty.Safety: A gentleman who was drunk hit on my wife while I was checking in and then proceeded to try and get on the elevator with her.
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October 2023 by Kirsty Bullis
Staff was very unfriendly, rude, and unhelpful. Beds were hard as rocks. I was there to run the Chicago Marathon and was given dirty looks by staff when leaving for the race early that morning so I could catch the train into the city. When I returned after the race I was locked out of my room and the front desk staff gave me a hard time about getting my key reactivated. The pool and hot tub have both seen better days as well. By my last night there the water level in the hot tub was so low, it wasn't reaching the filter. Also no maid service. Had to ask for coffee every day. Ridiculous.
