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March 2024 by Brittany Phillips
Food is cold and didn’t have lettuce for my wrap and my fries were not cool and cheese wasn’t melted and they take too
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March 2024 by Jennifer Keener-Huie
Went through the drive thru for the 1st time since they opened on a Tuesday around 2:45 pm. There was one other vehicle in front of me and no cars in the parking lot. I ordered a small fry and a chicken wrap. They were quick to get my order out but my fries and wrap were just barely warm and my wrap had no ranch on it at all. Thoroughly disappointed and will not be going back. No wonder they don't get much business.
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February 2024 by Kristen Stanton
I had come thru the drive thru for food and not only did they forget my sandwich the first time, but when I went back and got it, it didn’t even have the right stuff that is supposed to go on it when buying ! What a joke
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February 2024 by James Kuberski
Food and service was great at first. Now the service sucks. Id rather deal with an robot like mcdonalds has. Was a good run while it
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February 2024 by Megan Peterman
Wendy's is usually really good. I went through the drive thru tonight and had only 2 cars ahead of me. It took 20 minutes to get my food. Once I got home I saw they didn't even put my fries in the bag. The bacon burger I ordered was a chicken sandwich that was a sloppy mess. The girl working the window needs to learn some manners and customer service. I will not be coming back to this location! Avoid it if you can.
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January 2024 by Rob
Pulled up to the order menu 8:30 Sat ( not a soul around ) can I help u.i ordered a Biscuit & Gravy, a Sausage Biscuit and medium potato wedges... Waited for at least a min.. I said "did you get that".. Oh yes uh.. sorry not paying attention at all.The Biscuit and gravy was horrible and already poured on your Biscuit runny watery with chunks of a cut up sausagePotatoes weren't bad. Biscuit is flat and not good.Sausage is pre cooked sponge..Completely disappointed for second time.. last time it was the dried up burger bun and again piss poor service.?Expected more from Wendy's. And a new store location at that..Fool me twice shame on me..Marion Ill Wendy's is alot better..
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January 2024 by Randy Stclair
Love their CHILI!!
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January 2024 by Eddie Vanhoorebeke
No bacon, no queso dip cheese, no nacho cheese and no frosting machine. that's what we just told whenever we came to place our order at Wendy's tonight in West City Illinois the new Wendy's no frosting machine. so don't come here if you want ice cream
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December 2023 by Shelby Wilson
My husband and I stopped in to get a little lunch, and was not super impressed with the service. We got there at about 2:45 pm. And was told we couldn't order because they where in a shift change and the manager was in the back doing something. As another worker was nice enough to give us complimentary drinks while we waited, but yet the manager still charged us for them. Myself and husband are not real pleased and won't be back for awhile.
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December 2023 by Mark Hall
Order 2 sausage and egg biscuits. I got on the road and I had one sausage biscuit and one egg biscuit. Couldn't get that right. I was the only person getting food at that time. No excuse for
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November 2023 by M L
Place needs some help, like a bunch of stoners just trying to get through their shift without tripping out. Smells like failed GED classes in there.
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November 2023 by vicki Lewis
If I could give less than a 1 star on service I would. The boy taking the order just stared blankly at everyone. We just went there for dinner and my husband and sons fries were cold after being left on the counter for 10 minutes before the burgers were done. Every person in the lobby had been given wrong orders and no gentleman ordered a burger but got chicken instead. The night shift manager was rude and has no real customer service skills. Horrible place! Was the first and last time we go to this Wendy's location!
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November 2023 by Ashley Tharp
You will sit in the drive thru over 30 minutes. They do not get in any hurry about taking orders. Your food will either be super fresh or cold, no consistency. Drive to the Marion Wendy's and save yourself the hassle.
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November 2023 by A Chaffin
It's alright, everything tastes good but the only problem I really have is that food items are missing from my order or like what happened today the sandwich I ordered is completely different than what I get in my bag and since it's wrapped in foil I only check the quantity of items. I think I'll just order fries from now on since they seem to do that consistently.
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November 2023 by Breana Chaffin
Benton Wendy’s ?♀️. When I order a baconator I expect bacon on it. Fries are the only thing they get right here. Anything else might as well throw money away.
