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September 2021 by RELIABLE ONE
Manager D on a sunday got me in right befor they closed fixed my tire's i can say D and all the workers are Very professional and quick i will Recommend everyone going to this shop
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September 2021 by Mike Chuinard TEST
Been coming to the store for many years. Very happy with the quality of work and service. Tom is a true professional at the service desk.Make your appointment, be on time, and get back on the road!
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September 2021 by S Williams
Total waste of my time! Made an appointment that THEY gave me to bring my car in on a Sunday at noon after I expressed to the person that my check engine light was on. I get there at 11:53am on this past Sunday just to be told that they couldn't do the work on my car that day. So why tell a customer to bring their car in especially after driving 45 minutes from my house to come to the Naperville location! I will not be doing business with them any further! At least not at that location. That was so unprofessional.
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September 2021 by Robert Darnell
Manager or Supervisor D is awesome prior to me getting tires he helped my wife fix her tire and was super polite and helpful. Today I got new tires and he had patience and was a big help. Thanks for the continuing support and customer service.
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September 2021 by sharbel jerji
I usually don’t like to write reviews for bad service but this place is Horrible. Horrible!My car needs balance and rotation and one of the tires has nail in it already fixed it first time and I’m coming for the second time cuz wasn’t properly done. Anyway he set the appointment with me and told me an hour will be done. I come after an hour and 15 mints and my car still not even moved from parking lot. And then he tell me oh we need another hour for that. Why would you promise me if you will not do it or at least call me and tell me the car is delayed due to whatever reason. He wants to reschedule me and basically telling me you can drive your car with the nail in tire. They are good at making big deal of road hazard at time of buying it but servicing it is not big deal to them anymore.I had to leave the place due to work all I want to say horrible front desk they pretend they are working and they are busy but their not.
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August 2021 by Nicholas Schratz
Quick, thorough, and fair service was offered. I needed a full brake job and was able to apply a web coupon of 30%. I was able to obtain the service without haggling or worrying I was being offered something not suitable for my situation. It's an industrial shop and if your finicky about aesthetics this may not be the right option for car repairs.
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August 2021 by Ev VH
Always super helpful and doing fantastic work on my car.
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July 2021 by Breanna
I brought my car in before vacation. They quoted me on the phone before (seemed super high but I said whatever). I came back a week later and picked up my car.Although nothing changed, the price was $100 more. I provided a coupon that I had not previously mentioned and it brought me back down the the original quoted price. I just paid and reviewed the receipt once I left.I drove off and my car was still making noises. My brakes were working great but the sound is concerning.I called back and they said they’d have to take everything apart and inspect again. I asked how long that would take because I just got back expecting my car to be fixed and don’t have time to bring it back right now. They said it will take some time to find out what is wrong and they have other cars in the shop.I left my car there for a week expecting it to be 100% fixed. I am HIGHLY disappointed in the service. I was overcharged, under serviced, and not one apology given. I regret leaving my car with Pep boys, specifically this location. Maybe others are better but this one stay far away from.
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July 2021 by Jap Topacio
They provide me with the wrong wheel size twice and won’t let me have the refund instead. They forced me to pay for the wrong item. I highly do not recommend going to this store. Nothing different with scammers.
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April 2021 by Debbie Brock
Mike provided excellent customer service. Service charge for battery replacement was very reasonable. We will be going back!
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November 2020 by David C
Go see Jesse and he will take care of you. He is very helpful and informative. Great energy
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October 2020 by Brian Casey
I pulled up there to drop off my friend to pick her car up. One they did a great job on repairing her vehicle with a great price. Then one of the workers (possibly the manager) seen I had an issue with my car as well. He offered to fix it and did a great job. While he was taking care of us at the register, he got a phone call and answered it very professionally and with a great attitude. I pride myself in customer service, but man Jesse takes it to another level! He is an awesome guy and really helped out a lot. Thanks a lot Jesse, hopefully we don’t need to come back but if I do need service, I’ll be coming to see you!
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October 2020 by Jerry Loza
Jessi, the manager, makes this store feel like you're visiting your friend's place. This is my first visit to this location, definitely not my last. More businesses can learn from this method
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October 2020 by willie finch
The service and selection of what I received was great I could’ve been told a little more but in the end they worked out and made sure I was taken care of just need to give more information on services
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September 2020 by Dave Perdue
Jessie did a great job on our vehicle and we can highly recommend his location!
