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November 2023 by Kassie Marie
Something is always broken, their service is slow and bad, their hours are terrible, and PNC as a bank just sucks. Their app and website are super clunky and don’t work half the time, there’s very little benefits to even having PNC, and the overdraft fees are INSANE. I’m closing this account as soon as I can because it’s been nothing but a headache for years.
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September 2023 by Felicia Vonpatterson
Went to this bank after my mom passed to close account. 3 estate affidavits later still no account closed because who was helping me didn’t know how to fill affidavit paper work out so there was always something missing. Chase helped fill paper work out and sent it in 1 time. Then this last time when I got called person just sounded defeated like he didn’t even wanna try anymore stating he didn’t u der stand what the legal team wanted. Then ask for help or get someone eles hands on it???!!! Had to go to another branch in western springs to get the help I actually needed. Make sure your staff is trained to do what thier title includes because this is a month me and my child went without fund to help keep a roof over our heads and it’s just sad that it seems he couldn’t or didn’t ask for help!!!
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July 2023 by Ernesto Alvarez
Horrible customer serviceNever coming back to this location
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July 2023 by Luis “Ernesto” Alvarez
Horrible customer serviceNever coming back to this location
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May 2023 by Lana Beverly
Pnc offers many things.
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January 2023 by John Kokoris
Extremely slow. Always a wait — needs more staff. And there is always some problem or confusion around some simple request. Today I couldn’t even withdraw from the ATM.
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July 2022 by Jovanny Gonzalez
Terrible branch and terrible service idk the manager but do better!
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May 2022 by Janett
This is one of the pnc where I always get one of the best in person customer experience. Nothing to complain.
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April 2022 by Steve Ross
Worse call service nobody ever answers and they only opened like 30- 1hr ago
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March 2022 by Melissa Almaraz
ZERO customer appreciation. I was informed today I can't deposit the same checks I've been bringing to this bank for years! PNC has a new rule, effective January. It's March! I have several accounts there. I've been a customer for years. Doesn't matter to PNC.
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February 2022 by Ron Bolda
ATM's are constantly faulty or do not work at all. For the past 2 weeks I've pulled into the drive up ATM's and they are faulty or not working at all.Time to bank somewhere more reliable!
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November 2021 by Jessica Gutierrez
The most friendly branch. The tellers are very hard working. The bankers are nothing but courteous. The manager is a great problem solver. Overall this branch is the best one.
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October 2021 by Ashley
Made the horrible mistake of stopping at their ATM to withdraw some cash. The machine ate my debit card and of course PNC can’t do anything because they don’t own the machines. As a BOA customer I am now extremely grateful for their digital payment atms.
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June 2021 by L BLANCO
Drive-thru service is very slow I waited in one line and then I moved to the second line and then total i wasted more than 20+minutes in lost time. On what should have been a drive through quick transaction of no less than 10 minutes, went to Austin location and was in and out in 5 mins!
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June 2021 by Ashley Flores
Made the horrible mistake of stopping at their ATM to withdraw some cash. The machine ate my debit card and of course PNC can’t do anything because they don’t own the machines. As a BOA customer I am now extremely grateful for their digital payment atms.
