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December 2023 by Danny Vazquez
I was told that once the part came in for my phone that someone would call me and it’s been almost a month and nothing so I walk in the store and the manager states his technician is late for work and he doesn’t know where he left the part so he told me that the guy would call me back . That was this past Monday it is now Friday and I haven’t heard from anyone. Horrible service please do better.
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November 2023 by Edwin Arcos
Theortic A. Was my specialist and provided me great service! He introduced me to the Asurion + plan that allows protection for all my devices at home. Service was fast and simple and got a screen protector along the way! Definitely going back.
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November 2023 by desiree montoya
My flip phone cracked from the middle & the service here was great. Luis was extremely helpful! Definitely gonna stop in with any & all broke electronics! Thanks again
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November 2023 by Adolfo Lopez
Steven provided an outstanding customer experience. He is very knowledgeable and well trained. He resolved my issue in a timely manner, he literally made my day.
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November 2023 by Lola Love
Omg such a great place the employees were super helpful, fixed my broken IPhone faster than expected. Highly recommend seriously if your phone ever breaks this is the place.
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November 2023 by Lillian Gutierrez
The employees were thorough, kind and kept me updated about the work. The cost of my repair was reasonable. I appreciate the service.
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September 2023 by Sheryl Brown
I took my grandson's ps5 there for repairs and they told me about 2 weeks but it was actually ready in 4 days and it's like new!
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September 2023 by Delvin William
Very helpful and worth the purchase. Resolved my issue at no cost. Asurion was able to connect me to a repair site that was able to fix my phone the same day.
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August 2023 by Emily Romero
Steven was amazing! I came in to get the screen protector replaced on my zflip 4. He communicated clearly what to expect as well as the time frame. Even while under staffed he worked quickly and efficiently. Highly recommend!
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August 2023 by Kale Johnstone
Steven was able to repair my mangled iPhone quickly and even cheaper than expected. Was not upsold on anything and the price was less than other quotes. Highly recommend and won’t think twice before coming here in the future.
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August 2023 by Ash
Had to replace a cracked screen protector for my Z Flip 4. Steven was able to handle it despite being short staffed. He communicated clearly and my new screen protector is great!
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August 2023 by Paul A.
My iPhone 13 has some cracks in the screen. I found them with a quick google search and making an appointment for my phone was easy. But that's where the good ends. I walked in and the guy told me he had to "check if the parts were in stock." I was told they were not and that I could come back in a few days. I calmly asked for him to help me understand why there was no way the system could tell me that when I made the appointment. Manager came out and told me it was my fault for making the appointment in good faith and not calling ahead. It's a poor business strategy to blame the customer. There are lots of places that show you the inventory either in an app or in the process of booking an appointment. After reading the other reviews on quality of service and customer care, I'm glad I did not spend money here.
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July 2023 by Dimitry
I made an appointment to have my phone fixed. The time was confirmed. I paid 100 dollars ahead of time for the claim. I arrived half an hour early and the store is locked up with the lights out. I call the number and customer service hangs up on me before I can even say a word.They took my money, they wasted my time, and we'll see what they decide to do now but I better find that cash back in my account and their excuse for not being present at the appointment had better be nothing less than everyone in the store had a collective emergency.Kind of nervous going forward with people who don't know how to open a door and can't be bothered to say that they have to reschedule.
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July 2023 by Angelica Aranda
DO NOT COME HERE!! What ever you please save your time and money. I I brought my PS5 here and I told them if they couldn’t fix it it was fine I could take back to PlayStation and just have them look into my ps5. I came here just because it’s by my house thought it would be easier. It’s been a month and my ps5 still not fixed and now it no longer turns on. I still don’t have my ps5 and I keep getting bs.
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June 2023 by Karen Fletcher
I received service from Steven who was cordial and his customer service was excellent. I thought he was going to have to send my laptop away but he fixed right there on site. I will definitely send people I know with electronic problems to Steven and the team at Asurion.
