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April 2024 by Ryan Walker
Went through drive thru. Ordered three mcchickens, price was less than I thought, got to the window, added another, which I’m sure was a pain. Got to the next window, let the girl know I ordered an extra McChicken and asked her if there was four she looks in the bag and says yes. I get home napkins on the top of the bag. There was no way she could have seen. aggravates me. She just lied right to my face, so I guess next time I go through I will run the Window time up, checking to make sure I got all my food when I got home. I only had three but was charged for four.
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April 2024 by Paul Dodds
Clearly well managed, these guys and gals have the best attitude of any McDonald's crew I've seen since i used to be a manager at one. This crew ain't paid enough! Always phenomenal service, and always have smiles on their faces. The gentleman who works drive thru with the red beard (Friday night, if that helps identify him) always puts a smile on my face. By far the best McDonald's in the area!
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April 2024 by Rhonda Roos
Kids were happy hot happy meals..The food was good service nice...Not along wait
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March 2024 by Mark Wolff
Order curbside and did not have to wait very long at all.
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March 2024 by Madi McNealy
i’m getting really sick of paying for one size of fry and getting half the amount. get it together?
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March 2024 by Noah M
McDonald's is McDonald's. This one is always
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January 2024 by Emmie H.
went through the drive thru 3 times every time i went through they either forgot something or messed something up. Then i called to say that they had messed up and the guy said 'i know this is a prank call, and proceeded to call me a bitch' and asked to not call back again, horrible service and two the guy at the window had stickers all over his face and beard.
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January 2024 by William Ewin
Long lines in drive thru so by the time we got out meal it some what coldWheelchair accessibility: Easy access
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January 2024 by Buckknife Manchester
McDonald's is McDonald's always the same
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December 2023 by Dawn Kelley
Great place for a fast on the go eats, service is great,food is better ,mcrib gotta love
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December 2023 by Jim Pomatto
Waiting in the drive through for 28 minutes. They had to come out twice to ask what I had ordered which was a filet of fish meal with a large drink. No special order. After finally getting my food no apology just a there you go. 3 other cars also waiting in excess of 30 mins. Better communication would have gone a long way. Pull away and I had a burger instead of fish. Never again.
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December 2023 by Santa X
We like a triple hamburger with bacon, plain.
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December 2023 by Tena Neunaber
Went through the drive-up at appox. 1:45pm. There were only a few cars in line. As it turned out, once I paid for my food, they guided me to parking #6 to wait for my food. As one car left, another was asked to wait.... by the time I received my food, I had been there for 35 minutes! 35 minutes! I hate to think how long it would have been if I had gotten there at noon? Lousy service!I will add, don't bother to call and ask for one of the owners ( the Bolds) to call you. I left 2 messages asking for one of the owners to return my call (a few months ago) i never heard back from either of them!The only person I have encountered at the Bethalto McDonalds who is consistent with providing quality good service is Penny!
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December 2023 by Christine Houston
I ordered the McCrispy Chicken meal. I don't think it was cooked all the way. It wasn't pink, but it was tough. I'd stick to the hamburgers when ordering. The customer service was on point
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December 2023 by jourdan singleton
Never have advertised promotional food item somehow and lie about being closed for employee functions. It's hard to ruin the McDonald's model but they are giving it the college try. Fail!!!!
