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September 2023 by Google user
The pharmacy is AWFUL! They take ages to fill a prescription. The customer service is abysmal. When they eventually fill your prescription, good luck getting it in a timely manner. The lines are always long and their “lunch hours” are inconsistent. The hassle isn’t worth the pennies saved.
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May 2023 by Haider Ghany
I liked Costco always
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March 2022 by Eric S.
BUY HARD III: BUY HARD...WITH A VENGEANCE Like the 3rd installment of the John McClane franchise, Bloomingdale's Costco is no better or different than the ones that came before it. Tired of always hitting up the Naperville store, I decided to switch things up and do some midday shopping at this Costco on Army Trail, about a mile east of County Farm Rd. We generally buy in bulk once a month and leave basic items like milk/eggs/bread for ALDI trips (for what it's worth, Costco's milk comes in odd, square gallons with an offset spout that everyone--myself included--absolutely hates). Our groceries have largely remained the same: Friskies canned food for the cat, formula for the baby, body armor for the wife (drinks, not Kevlar), case of Two Brothers/Lagunitas beer for me, and frozen taquitos for the whole family. A footlong hotdog + soda for $1.50 at their foodcourt is still the best deal around, one that I would've happily taken advantage of had I not eaten lunch prior. I had a tough time finding Enfamil. At one point I saw an unattended cart and -- assuming it was full of 'go backs' to be restocked, since there was no way someone would be buying 5x100ct diapers and 6 bins of formula --I began to rummage through it. My hand barely grazed the label before I heard a woman mutter the Polish equivalent of "get the f*** away from my groceries". OOPS. Embarrassed that I was caught attempting to poach some lady's stuff, I took a lap of shame around the store. Eventually I swallowed my pride and asked an associate for help. Turns out, this Costco stocks their baby formula next to the diapers way in the back (which makes sense, I suppose), but the other three Costcos I've been to stocked it near the pharmacy by the pills/powders/health supplements. Checkout was fine. The parking lot wrangler was cool, he offered to take my empty shopping cart after I finished loading up the car. I definitely heard the first few bars of "Come on Eileen" blaring from a phone clipped to his belt (these ears know a one-hit wonder when they hear it). If I had his job, I'd be blasting tunes all day long, too. * TL;DR * There are five Die Hard movies (so far), and way more than five Costco's in the western Chicago suburbs. That means either Bruce Willis needs to holster his Beretta for a sixth adventure, or I need to stop reviewing Costco's. Although, after the disastrous mess that was A Good Day to Die Hard, the smart money is on the latter. This Costco is A-OK, but the one at 75th & Route 59 is slightly nicer and the layout is familiar to us, so that remains our primary store.
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October 2021 by tavia shepherd
The staff is awesome. They waited until 5 min after 6 for my husband to pick up my script. They closed at 6 and that was so kind. I appreciated it so much!
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October 2021 by Jay R.
Really impressed at the customer service at this location. I called ahead of time to see if they had a specific "hard to find" item in stock. Eddie personally did an initial check for me then said he would send someone out on the floor to do a more extensive search and call me back with information. I didn't expect a call back but, much to my surprise, Eddie reached out to follow up. Turns out that they didn't have what I was looking for, but they did have one and it sold almost instantly. Although I came away empty handed, the disappointment was lessened as this type of customer service is severely lacking these days.
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April 2021 by Danielle M.
I love Costco, everyone is so friendly! prices are amazing, have been coming to this location for YEARS! Never have I felt more loved than last Saturday! No one has ever offered to help me the way Matthew did. I attended on a busy Saturday and I was struggling to pick up some water into my car. This young man saw my embarrassing struggles and instantly stopped what he was doing to assist me. THEN he took my cart and said have a lovely day. He was amazing and deserves a raise! I could tell he enjoys his job and cares about the shoppers of Costco!
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March 2021 by Oscar C.
This warehouse is always full of stuff, fresh veggies and fruits. This place is an organized, no matter how crowded it is. You will find place to navigate. They always put board at the gate for out of stock items, if you are looking for one those items you can simply avoid going into the warehouse that will save your time. Great service at this location. The store is well maintained and organized, clean and the staff is always helpful. I shop here once a week and I've never had an issue. I will mention that I wish their gas station had Diesel. This is a very busy location especially on weekends and parking can be difficult but never a problem if you don't mind walking a bit.
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March 2021 by Seth H.
What more can I say about Costco? This is absolutely my favorite. I have been shopping here since 2011. They have the absolute best return policy in the world. Their staff is usually very friendly and helpful. The array of items that they have in stock keeps me coming back week after week. I often go in the middle of the week just to see what they are carrying new. Always pretty easy to get in and out, in a reasonable amount of time. However, they seem to run out of dinners fairly quick. I'd also like a few more dinner options.
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December 2020 by Cindy S.
So impressed with Costco in Bloomingdale IL. Everytime I visit, every employee is working their butt off. This morning, the bakery workers were like watching a bunch of busy worker bees. Awesome!
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December 2020 by BB B.
12/2020 Great people work here. Love the self service lines. They are quick and helpful. 7/2020 First time at this Costco. Out of the way for us. But when in the area we will be back.
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November 2020 by M K.
From my once 5 star+ store, you're losing me quickly Costco!! Ezekeil bread and frozen Kodiak waffles are a staple at my home--now, you suddenly no longer carry them. This seems to happen often--we get used to relying on your store and suddenly have to make another stop at another store. I travel a distance to get to you, you're competition is much closer to me--I have one foot in their door--decision time as soon as my membership is up, I used to be a Costco lover--not so much now, after many, many years:(
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October 2020 by T P.
I entered the warehouse today and I had an embarrassing encounter with one of the employees. I wasn't able to get her name, but she was in the returns area. She asked for the membership card and my license. The woman stated that I would not be able to return the clothing I brought in since I had my father's card. I said I understood and that I would come back with my dad to make the return since I didn't know all this beforehand. It was a pleasant exchange and I started heading towards the exit. Then she stated, very loudly, that it was against the law for me to bring my father's card in to return the item of clothing. She might as well have announced it over the intercom or through a megaphone. I was upset this happened since I didn't have an issue with what was said to me and I didn't give any attitude. Everyone is generally really nice there. I was trying to be a good kid so my parents wouldn't have to make a trip.
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October 2020 by Sheila R.
Beware... Don't buy Christmas gifts at this place. I went to return a pair of pajamas that I had bought with my husband the day before. I had my receipt, I had my ID, I had the card that the item was bought with. And I was told in no uncertain terms that my husband needed to be the one to bring it back with his membership card. When I asked about someone returning a Christmas gift who wasn't a member... The girl looked very perplexed & then said it was fine as long as they had the receipt. So, naturally, I said "How is that any different than what I did today??? You guys need to be consistent." And so she yells out at me as I'm walking away "You're not a member.... your husband is!' Lol... Yeah, that's what she said. I would get a very definitive answer about being able to return a Christmas gift if you're not a member before you buy a single gift at this place.
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October 2020 by Nancy L.
Wish I would've checked out Costco's optical dept years ago. I've shopped at many Costco locations, but this one is quickly becoming my favorite. Clean, organized and less chaotic = less vultures compared to a closer store near me. Plus, I just have to brag about how great their optical dept is. Even if you don't come here for an exam, their prices are worth a visit.I was due for new specks and a friend had mentioned Costco has really great prices on frames, lenses, exams etc. so I decided to check it out. I ended up booking an eyeglass exam at the Oakbrook location and really wish I had come here instead. The exam was fine, but the day I was at Oakbrook at 12pm it was a ZOO. I felt really uncomfortable with how they handled social distancing during Covid; basically nonexistent. Appointments were back to back and delayed. The entire optical area and exam waiting area had way too many people standing around. This is what led me to the Bloomingdale store.I came here to select frames and noticed each entrance for the optical dept sectioned off to allow for only 3 people at a time. There were no customers when I arrived (lucky me) and a few workers were behind the counter. I was greeted right away and had the best experience with Carrie. She helped with my selection and checked my script against my old one per my request. At first glance, it didn't seem like they had a huge variety of frames, but I had no problem finding more than 3 I really liked. It was tough to narrow it down to two. Coach, Cole Haan, Guess, Vera Wang, Prada to name a few. They also have specialty lenses and the newest styles available. I was in & out in less than 30 min. and when it came to pricing, I was SHOCKED at how affordable they were compared to what I've paid in the past ($300-$700/pair for specks..yikes).Frames run from $50 up to $189 (for some designer) and lenses $60+. Eye exams start at $60 for glasses only. I didn't know these prices existed. I could finally buy a pair of glasses for under $200. I was so happy I bought 2 pairs. (they currently have $30 off second pair). Their turn around time is approx 3 days. Even though I only use my glasses in the evening, I'm in love with them. Picking them up was just as fast and easy as ordering them. Kudos to Carrie and the staff here. I can't recommend their optical dept enough.
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July 2020 by Keyshawndre C.
Once you're a member, you'll wonder what took so long to become fascinated with jumbo-sized packages of EVERYTHING, haha.Paper towel and toilet paper are the best deals; for about $17, you get premium quality mega-packs of both, but at half the cost of those overpriced brands. Costco's Kirkland brand really is amazing.Also, their snack packages are the bomb (one is always on sale) and same goes for yogurt: each individual container is HALF the price of any regular grocer! So you have to buy in bulk?- no big deal, as you're going to use it anyway, so why overpay somewhere else?!Finally, their gas station alone pays for the $60 annual fee (if you get their Citibank credit card). Gas is about $.05-.10 less per gallon than other stations and the credit card gives an extra 4% off, so that adds up FAST.
