Duly Health and Care, formerly known as DuPage Medical Group, is the largest independent, multi-specialty medical group in the Midwest, featuring over 900 healthcare providers across more than 150 locations in Illinois and Indiana. The organization aims to help individuals flourish through exceptional care. Reviews highlight the friendly and organized staff, with a clean environment that fosters a positive experience. Many patients appreciate the efficiency of in-person visits, noting that the desk staff are particularly helpful in scheduling appointments and addressing questions. However, some challenges exist, particularly with the phone system and scheduling, which can be frustrating. Patients often find it difficult to communicate over the phone and report long wait times for appointments, sometimes extending beyond four months. There are comments about insurance issues and the need for better communication regarding patient care. Despite these concerns, many patients express trust in their doctors and nurses, praising their knowledge and compassion. Overall, while Duly Health and Care provides quality medical services and a welcoming atmosphere, improvements in appointment scheduling and communication methods are needed to enhance patient experience further. The organization is aware of these challenges and is reportedly working on solutions to better serve its patients.
I see doctor here for annual check up...they are friendly. I would recommend to anyone...
November 2023
They are on the ball as usual. Never have to wait long. Very friendly staff
September 2023
very friendly staff. very clean and organized. just starting to go to this facility as the wait times are a fraction of many other places. it just seems way more organized here. the Lab was fantastic with my 5 yr old... i couldn't believe it. thank you for your help and a great experience.
