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December 2023 by Professor H
Worst branch ever, just go to Bartlett location, it's far more better customer service. I was about to canceled my account, but not anymore, now I just drive little further and get to Bartlett location.
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November 2023 by Mark Law
AWFUL AWFUL customer service !As u can see from all the terrible reviews, this place is the dinosaur of banks!Hands down the worst with technology, and if u are a Zelle user then this isn’t the bank for you.Don’t choose just because it’s local .It’s not worth the headache!
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October 2023 by Marco L.
Not sure where to begin, Awful customer service and really bad technology. If ur a Zelle user this definitely isn't the spot for you ! Not sure how this place is still in business. Much better choices around now days. Save yourself the headache
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August 2023 by Steven Baines
We were absolutely thrilled working with First American Bank. From the first phone call to the last signature on the loan document, we were assisted by courteous professionals who are knowledgeable about best industry practices and current trends. We could not have made our seamless move out-of-state without the kind people at First American Bank. Thank you!
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August 2023 by Jeremiah M.
I love this bank branch and the staff. It's really the people that work there that make this location such a great place to bank. Very personable, very helpful, very insightful, and all around very pleasant to speak to. They noticeably go above and beyond that of other banks. I've appreciated this so much that I wanted to leave a review.
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November 2022 by Theodore Urzendowski
My account was hacked and James Darby (at The Bloomingdale, IL location) was the greatest. He took care of it. cancelled my accounts, opened new accounts. Keeps in constant contact with me and give me updates. Needed letters and he was able to handle it in 15 minutes
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July 2022 by James McKay
On 07/09/2022, i went into the branch in Bloomingdale to close my account due to personal preferences i needed from a bank. They do not offer real time transfers like some of the bigger banks offer like Chase, BOA, and capital one. This was something I asked in the beginning which i was mis informed. Real time transfers are where you set up external transfers from other banks. Instead of it taking 2 days to hit your account, it gets there in seconds. Anyways, this was something I had to have. It's a must have for me. I went in there to close it and was told i would be charged a $50.00 closure fee! Noone informed me of this fee when i first opened the account! This is not legal to be charging this kind of fee! I had a lot of bank accounts where i did end up closing the account within the first 30 days and have never been charged a ridiculous fee like this! It does not cost a fee to close an account! To top it off, they gave me a check instead of cash! I insisted on getting cash before i closed it out. They told me they only give customers when they close an account a check! This is unhear of! All banks never give you a personal bank check! it's always cash! When i open the account ,i gave them $600.00 in cash!!! Now they are going to turn around and give me a check!!! Due to them giving me a check, my regular bank put a 7 day hold on the check! I opened the account with cash. I should get cash back! Do they give customers a check when withdrawing funds??? That $50.00 fee is unlawful and want to file a complaint against this bank! They cannot charge a fee like this to close an account!!! The bank also had the nerve to tell me they still want my business in the future. Like i would come back after the way i was treated!!! Stay away from this fraudulent company! They will charge you a fee to close it and give you a check instead of cash! Now i have to wait 7 days before i see the money because it has a 7 day hold on it!!! No way to treat your customers!!!
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July 2022 by Asma Munir
Poor service, antiquated systems.
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June 2021 by Kim C.
DO NOT DO NOT DO NOT DO NOT use this bank!!!!!!!! First, they put my mortgage in twice ( so instead of owing $92k, showed I owed $184k). They sighed me up for ebill, which I don't want. Took 3 weeks to get a debit card. Last, they suspended my debit card at 6pm, trying to get gas in my car, and bank is closed so no one to talk to!!! Got an email saying suspicious activity, from mcd and dunkin donuts????!?!
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October 2020 by Ed G.
This is a classic if I could give it zero stars I would. Since there is no corporate posting this will have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.
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August 2020 by Kassie Leyva
Had a terrible experience with this bank and their employees. Would not recommend.
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December 2019 by Jose Anicua
Slowest service ever!! I come here just to make a deposit. Im sitting in my truck for over 10 minutes. A waste of time to come to this location!!
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January 2019 by Bob P.
This bank is retarded. You return a person's call and by the 2nd ring a person in another state, another department answers and does not know the person you need and does not know how to get you to that person. Why then try and spend hours to try and reach who you need. Their vendor, the most unreliable expecially Devenir group who are too afraid to identify themselves or answer the phone and on top of all this, management does not train the employees to even do the most basic thinking or phone function. How about state: I am sorry, my employer does not allow me to leave a message, but here is my name and number and call me if you can, but someone else will answer and they can not find me. Super aggriviating and poorly run.
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November 2018 by Steven Miletic
Be safe of this place with your money and credit. Recently I pulled a loan from a different institution and found out First American bank was monitoring my credit. A few days later I get a call from unknown name and number working for bank saying they know I pulled my credit for mortgage and tried selling myself. I was extremely caught off guard since by no means did I authorize them to know anything regarding my credit. The explanation I was given is that they monitor all their VIP customers with big money to watch credit to sell loans. Definitely seems like invasion of privacy to me. I have asked for letter explaining how, why, where and who authorized. Suppose to have by end of business day 11/6 and still nothing at 11/8. I also messaged the owner (Tom Wells ) of the company since I was a previous employee a few years back. My message was 6 paragraphs and he responded with one paragraph acknowledging indeed with my credit or any other customer they are monitoring and using for "loan solicitation." Instead of apologize or admitting the bank was in the wrong he went as far ending the paragraph after all we were only trying to offer you a better rate. Be careful it is sad to know if you have a higher balance at this bank your credit and identity is being targeted. Watching someone's credit without them knowing is very personable and unreasonable without authorization or consent to do so. I am pulling everything from the bank and would never recommend them. This is coming from a 15 year customer and previous 3 year employee. It is utter disappointment First American Bank showed their true colors.
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October 2018 by Stevie D Remax
WONDERFUL FOLKS THAT TREAT YOU LIKE ROYALTY ! THE WAY ONE SHOULD BE TREATED WHEN DOING BUSINESS ! * A 5 STAR BANK AND HIGHLY RECOMMENDED FOR ALL !
