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July 2024 by Christine S
June 7 I brought my Apple Pencil in as it was under warranty to best buy geek squad to get it repaired. Ryan assisted me and he took my Apple Pencil, extra tips and adapters all in to see why it was not paring to my iPad
Ryan said Apple needed everything in order to find out what the problem was. Today I get a call from Ryan he said guess what Apple sent you a new pencil but when I opened it today. It was missing the adapter and extra tip. I called Apple customer service and they said Ryan should not have taken it
So.. now I have a new pencil But I can’t use it with the adapter because Ryan should not have sent it in the Apple. Do Not Take anything to Geek Squad
They do not know what they are doing
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July 2024 by Dagoberto Alfaro
I can't believe that it takes almost three weeks to get a one day repair done
It took these people one week to send my item like 30 minutes away from the store and another week to send it back to the store
It took them ONE day to do the repair
Not happy at all
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May 2024 by S S
Only 2 representatives working , and they take over 20min to help some customers while making others wait for hours.
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February 2024 by Rachel I.
I was having issues with my laptop and decided to make an appointment with Geek Squad. I was able to bring it in the same day! It looked like one person was working so I wasn’t sure how long it would take to get an answer, but Lynn M. is seriously the best! She was multitasking getting things done and had a great attitude. She gave me great feedback and explained the current status/issues with my laptop. She was so patient and explained everything to me throughly and even cleaned my laptop screen for me while tests were being done. Thank you so much Lynn M. You are the best!
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September 2023 by Amy Luhan
Horrible service.
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January 2023 by Enan Corral
I went to go fix my oculus quest 2 and all the had to do was add but something into place and thats it
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December 2022 by Tom McLain
Very efficient they knew what they were doing
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December 2022 by Jonathan Bautista
Jonathan at Geek Squad fixed my lap top in seconds! He showed me a way to reboot my network connection as some of the hardware was not operating properly. Thanks so much! Give this man a raise!
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December 2022 by My Life
I went to go fix my oculus quest 2 and all the had to do was add but something into place and thats it
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January 2022 by Betty Sanchez
U need to buy the drink after u pay alot for it
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December 2021 by Beatriz Sanchez
U need to buy the drink after u pay alot for it
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December 2021 by Mark Polo
The guys at the bloomingdale Illinois store were MORE than helpfulAnswered every question polite, and patient.Helped exchange 2 inoperable monitors.I highly recommend these geeks
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December 2021 by eduardo nava
Not the best service got what I needed done thanks to Ryan but will definitely go to a different location
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December 2021 by Jodi C
Could not even get them on the phone to make an appointment. Took my business else where.
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December 2020 by B Wright (Bee)
9 minutes on hold to be hung up on.
