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April 2024 by Michal S.
Nasty and expensive 2 burgers ad coke 21$ . Waste of your time and your money never go there. I will never go there. Also, the lines are long and you have to wait long time for your food.
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March 2024 by Nicole I.
I've heard a lot of hype about shake shack and saw there was one on Army Trail... so decided to stop there. I did figure I should get a shake, as it's part of their name but really just wanted food. They ask your name in the drive thru which I found to be a nice extra of customer service. Their menu doesn't list what condiments come on a burger and the staff also doesn't ask nor inform. It's the drive thru so I don't ask a ton of questions. I paid $3.99 for a large soda, I am used to what Large means - I expected a large. What I received is what any other fast food location would pass off as a small. The 3.99 for this ticked me off Looked at the food and the size of the burger is comparable to a white castle burger. I paid a silly amount for some special fries, I believe it was $8.99 and the fries came in a box smaller than what free white rice from Chinese restaurants give you when you get "complimentary" rice. AND I didn't get the $8.99 fries - I received regular fries. So paid too much and didn't get what was ordered On top of it, they didn't include napkins or utensils for the messy fries! I probably should have just stopped at Five Guys. Won't be trying this place again.
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March 2024 by Josh Smith
WAY OVER PRICED and not filling for the cost. They out here hustlin ppl yall!You have to buy everything seperate. $25 for a shack stack burger, korean fries and a Lg drink that was actually compareable to most places medium drinks. Food taste good but to pay the price of a full combo meal with a XL drink after tax just for the burger is WILD!!!Very disappointing as I was excited to finally be able to eat here after hearing many good things about it and now I wont be returning bc I spent a half a tank of gas on one fast food meal and wasnt full after.
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March 2024 by jeffrey m.
The food is an a modern icon for many but for smash burger style the price to eat here is unbelievable!! 2 single cheeseburgers,1 double cheeseburger, 2 medium fries and a small order of chicken nuggets came out to 46$. So yeah...no getting scammed here again. Would rather go to Wendy's.
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March 2024 by Jennifer B
I’ve been to many different Shake Shacks including NYC, Schaumburg, West Loop, among others— I expect consistency, which I have received at all locations, except THIS location. Decided to try the Korean Chicken, while my niece got a regular shack burger both very sloppily made, and my chicken sandwich barely had any topping . I was honestly surprised, especially since they’re a newer site with lots of competition around it and considering the cost. Hope training and time improves this place, bc it was a real let down. Taste wise, I wouldn’t recommend the Korean style chicken, I think I’ll stick to the burger if I give them another try in the future.
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March 2024 by Brian Keeley
They have those self serv kiosks for ordering food/payment there,but at least they have an employee who will order and ring you up.Ordered hamburger,fries which were good,but the chocolate shake was awesome.Ample amount of seating for dine in.My only complaint it was cold in the restaurant,turn the heat on!
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March 2024 by Jessica W
Food was not as good as I remembered and my order was messed up with both my burger and fries. Ordered a shack burger, gluten free bun with no shack sauce (because a normal cheeseburger doesn’t have lettuce and tomato) and a cheese fry with an extra side of cheese. From past shake shack experiences you don’t get enough cheese sauce for half the fries which is why I was excited about my extra cheese sauce. Pull up to collect my order in the drive through and am handed a ginormous bag which is just a waste in itself for two items. The bag is so large and has paper bag handles so I can’t keep the bag closed to keep the food hot on the drive home. So now I come home to cold food, sit down and see that my burger was packed with the lid completely open with the fry box sitting in the lid (extra cold burger now). Also see there’s only 1 cheese sauce cup when I ordered two. Take a few bites of the burger and cannot get over the spongey texture of the gluten free bun bottom so take it off. Then realize there’s some gross pickle taste and realize my burger has shack sauce on it when I specifically ordered it without sauce. The drive through experience was also another issue. It has two lanes that immediately merge so there’s no space to pull up and get out of the way for the person behind to order. People in line were honking at each other and I can honestly say I’ve never experienced such an angry drive through. Needless to say, for $16.08 for a single flimsy patty burger and fries, I’ll never be going back and will continue to go to Portillo’s.
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March 2024 by ben j
Overpriced foodSmall burgers , dry old hotdogs… the shake it’s meh
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March 2024 by Carmelo Blacconiere
So check#240834 Saturday 3/23 at 512pm, placed order at kiosk which informed me to type in # on table flag and show it at end of table. So I did and waited 20min or more only to find out my order was on the pickup rack and cold. There was at least 3 other people that got wrong food while I was there also. It's rough opening new locations but you have to work on the end result. Paying over 40 bucks for food and nuggets the size of quarters was bad enough.
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March 2024 by Keyshawndre C.
Due to their ridiculously small serving sizes, Shake Shack is a terrible value, perhaps the worst I've ever seen in a fast food restaurant. This is a big disappointment only because everything tastes exactly like Wendy's (a great thing!), but costs about 2 to 3 times more (a bad thing!), even making Portillo's a much better proposition. The fact that they built a brand new building to serve what we can all buy at Wendy's is a big shame, especially with the excitement we all felt while they were building the place. Note my photo of two tiny, skimpy burgers (beef and chicken); they were about $10 each! LOL
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March 2024 by Christine Norcross
Good but could be bigger for the chicken
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March 2024 by kidgallo75
I had a Koren BBQ Sandwich which was just okay a really bad grilled cheese sandwich and a small fry cost me over $21.00 with tax. Really, you fast food places have to do better. If you are going to charge so much money for your food, it has to get better. Shame on you all for what you serve the public. Shake Shack you should really be doing much better with being the new kid on our block cause now I will never eat here again. Just read your reviews.
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March 2024 by DAGRIT5
1star for false advertising. Photo on the menu made the burger look big and robust but the actual item was about the size of a kids meal burger from McDonald’s.
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March 2024 by Mark Jones
Yes it’s pricey… but so are all fresh made burgers these
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March 2024 by BBC Calan
Foods decent, but these prices are outrageous. This place won’t last a year charging $25 for a happy meal sized dinner.