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February 2024 by Dan Maloney
For Christmas, I bought a new Google Pixel 7 cell phone. While uploading the data to my new phone the upload went into "pause". I had no idea as to how to resume the upload. I walked into the local T-Mobile store at 358 W. Army Trail Road in Bloomingdale where I explained my predicament to Joel. Needless to say, Joel understood the problem and was able to finish the upload. If I could give more than 5 stars for this review I would. It was great to see just how important customer service, as personified by Joel, is and not something that's taken lightly by T-Mobile. They truly do love their customers! Thanks again Joel for the great customer service shown to metoday!???
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January 2024 by LETY OLIVARES
The staff was great and attentive!
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January 2024 by Jessica
i called to check inventory, was told they had the specific phone I was looking for in stock, I drove from Elgin to purchase and was told they misspoke… an effort to call me back with the correct information would have been nice.
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November 2023 by Maria Rudek
Very helpful staff!
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November 2023 by Yessica Al
Had a great experience with the staff when doing our upgrades. Highly recommended them!
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November 2023 by Alcides Hernandez
They had an amazing customer service! Loved how patient and friendly they were. Despite. Being busy I didn't feel rushed or ignored
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November 2023 by Yomaira Castro
We loved the customer service here. The store on lake st was so rude to us compared to here. It's now our go to!
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October 2023 by F auda
I visited this store several times with questions and made some purchases. I was served by different representatives of the company. The level of customer service from all store employees is excellent!Also, special thanks to Matt who provided maximum information regarding the purchase and usage of the service.Thanks for the help!
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October 2023 by Emma Murillo
Came to this Tmobile to buy a phone case, such nice people. Jenna was very nice and welcoming!(:
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October 2023 by Mahmood Lakha
Manager Patty was super kind of helping my elderly mom transfer all her information. She also was super patient with showing my mom how to use her new phone. Everyone in the store was kind and helpful!
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September 2023 by Jonathan Nieves
I had such an amazing experience at this store. Milly was amazing and so helpful and knowledgeable. The process was super easy and fast. I highly recommend this store as the staff is so polite. Milly did an outstanding job and I couldn’t be more happy with my purchases!!! Thank you again milly.
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September 2023 by Zaria Divina
The managers Mily and Paty are extremely rude and taking joy in scamming old people out of their money. I brought up concerns about a misunderstanding with my spanish-only speaking parents and they did nothing but roll their eyes, look at eachother, and make smug faces- gaslighting me saying that there was no misunderstanding. When a customer has a concern, that concern should not be thrown under the table like it’s THEIR fault. Extremely disgusted, these woman do not deserve their position here.
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September 2023 by Donna Williams
Sarah is increadably understanding, informative and helpful. I had gone to other T-Moble stores with less customer service. Everyone at this store has been professional and great at listening and meeting our needs!
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September 2023 by Gustavo Marin
Service was amazing! Mánager was extremely helpful. Busy but worth the Wait for the great service. All my questions answered vs the other store i visited who Was really rude. Thank You guys!
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August 2023 by Amir Vhora
I wish I can return to my previous service. I was promise so much but all the promises were for limited 1st month ( since they were trying to sell) and 2nd month my bill went up 30%. Now when i asked about what happen to my bill - never got clear answer. I am thinking to submit complain to Illinois attorney general office for false/incorrect advertisement. Total fraud - they only care about new sale - once the sale is done then you will know the true color.
