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January 2026 by John Dee
I open a line and got a new phone, unfortunately i had a bad experience with this store someone took my card for payments and took all my details of information because for my line subscription, and 2 days after i had my charges from instacart groceries amounting $600 on the next day $113 on a grocery online store, $250 ulta ,i am the person that never buy online stuffs..i am suspected that they used my card for personal used...which felt so bad with this staff. I call the card company and i have this history of charges, which then they declined it and its under investigation... one thing is staff are not helpful i am back and fort for 3 consecutive day which there is a one time charges of activation, the guy said they dont have staff to assist me...which is acceptable but as customer service dont ever ever let the customer go... beware of fraud, scammers staff on that roof....
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January 2026 by Maria Urbanowska
Good customer service. Had an issue with my bill and a nice rep helped me and resolved the issue.
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January 2026 by daniel V Ha
Staff working very quickly and professional
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December 2025 by Svyatoslav Tymchyna
Very good customer service
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December 2025 by Edwin Olguin
Quentin was super helpful and was great to work with.
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December 2025 by Kate W
I know my review will likely be just another one ignored by Xfinity’s incompetent customer service team, both in-store and over the phone, but still feel the need to warn others. I will never use Xfinity again, and I highly recommend that anyone considering them look elsewhere. Save yourself the time, effort, money, and frustration of being lied to and dealing with poor customer service. There are many other providers that are cheaper, more transparent, faster, and actually value their customers.
I was an Xfinity customer for 8 years until recently. A few months ago, my bill doubled out of nowhere, so I called to see if there were any promotions. I was convinced to sign a new plan that was only $10 cheaper (still an unreasonable amount - $110/month for only two people regularly using the internet a few hours a day) and was assured that nothing about my existing plan would change, except there would be faster network speeds. That turned out to be completely false. The plan was not unlimited like I had ALWAYS had, which would cause my bill to go up to $120–$140/month for going slightly over data each month because the amount of data provided in this plan was so low. On top of that, the service quality was terrible - slow, constant buffering, and frequent outages in my area. I felt completely lied to and was sick of the price per month, so I decided to cancel and switch to another provider with far better pricing and service.
In September, I called Xfinity to cancel and was told everything was set just return my equipment. When I went to the Bloomingdale store, there was no record of my phone call I had a few days prior for the cancellation request. No notes, nothing. I was then told I’d owe an early contract termination fee (which was never mentioned on my cancellation call, so the in-store team put me on a video call with a billing rep, who told me the fee would be waived and that I would even be reimbursed for my final month since we didn’t use the service. I appreciated that, until I checked my old Xfinity account recently to make sure everything was good and saw that the fee was never waived.
I called customer service again to see what was going on, and again, no notes from the last representative I spoke with. They would not help me at all. There was also no call, email, or notice about the fee still on my account so I'm glad I happened to look or would have never known it was there. There is a complete lack of follow through with these customer service people and it just gets exhausting to deal with. Now I'm stuck with a charge I was promised would be removed.
This company has shown dishonesty, poor communication, unreliable service, and zero accountability. Don’t waste your time or money with Xfinity.
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November 2025 by Dimeji Ayoola (Jeffrey)
Went to get a new phone here and the customer service, help, everything was great and the man who was helping me, Mohammed was great and his job. I highly recommend him and this store for anything they can help you with.
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October 2025 by Clark Keith
Little bit of a wait for a small issue, got it taken care of.
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October 2025 by Lyonell Goldsmith
Worked with Subhan Akhoon for new phones for my family and I. Highly professional and sincere in the reality of what we were looking for. I walked in assuming the worse and was blessed to deal with him.
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October 2025 by Jasim Abdul Kareem
Everyone of them who works at this branch including manager of this store either has an attitute problem or doesn't know how to treat customers. This is my 3rd time visit and same behavior.
Don't know if they are interested in doing business or showing their personality. Blunt answers are not the correct way to answer questions for anyone.
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October 2025 by Samantha Sliwa
I would give this location 0 stars if I could. I ordered a new phone during a promotion and the salesperson, Kyle, ordered me the wrong color. After going back into the store to try and solve this issue, I ended up talking to multiple people, some who were rude, and did not take any accountability in the 2+ hours that I was in there. I was also told I could get a case and screen protector on them (xfinity) while waiting for my new phone to arrive, which was also a lie. Long story short, they don’t care about their customers, they make promises they can’t keep or fulfill, and they don’t take accountability. Not only did I get the wrong phone, they messed up something with the return/exchange so I’m still dealing with this issue. I will never return to this location!
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October 2025 by Michael Jolly
Store has bad sales people have bad attitude
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October 2025 by thien phuc tran duong
Worst customer service, don’t ever come here
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October 2025 by Anton Zkkk
Came in to cancel one of the lines & had an awful experience. Super unhelpful and avoidant. Not able to provide customer service.
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October 2025 by Jessica Finnegan
Jasmine was extremely helpful and patient with us today! She answered all our questions and made the process so easy. We truly appreciate all her help!
