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December 2021 by Mike Carrington
Rented outside parking for several years. Thought the rates were good and property was managed well. In recent years - I believe the business may have been sold, or management changed - the rates have gone up 5-10% annually, however the upkeep on the property has gone downhill to an unacceptable level. I notified management multiple times about my concerns with there being waist-high weeds growing in my assigned space and over-taking my vehicle. Was dismissed with "..we have a company that handles that...". I had to take my own trimmer and weed killer to maintain the space I paid rent for - not acceptable. I am no longer a customer; there are other storage options in the community with same or better rates, and properties that are better-maintained. Not recommended.
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December 2021 by Mike C.
I've been a long time customer of a surface lot parking unit. The rates have consistently gone up in recent years, while maintenance and upkeep has gone downhill considerably. I have contacted them multiple times re the waist-high weeds over-growing my rented unit, only to be dismissed and told they had a company that handles that. I should not have to bring my own weed eater and weed killer to prevent weeds from over-growing my vehicle. There are better maintained, more secure options for same or less money in Bloomington-Normal.
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August 2019 by Ed McBride
Easy to work with.
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March 2018 by Marc Herren
Absolutely horrible customer service. Multiple increases to rate and charge to credit card with no communication that the rate would increase. I canceled my unit and sent 4 emails and left 4 voicemails (they never answer the phone, returned calls, or responded to emails). They continue to charge my credit card after 2 months of canceling service. Can not get them to call back or stop the charge to my card. If you have to rent from them, don't sign up for autopay.
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October 2017 by Sandeep Jagani
Friendly and smooth service. Never visited their office in person but all was well.
