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January 2024 by Jared Lindsay
Does anyone work at this place?? Impossible to get someone to answer the phone. Was going to set up a few accounts with them, but because of the lack of customer service I see already they lost a new customer and I’ll go with capital one instead. Ridiculous
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January 2024 by Matthew Edor
Good service
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October 2023 by Jill Perez
Wish there was a zero star option...I have called 10 times they refuse to answer the phone here. Imagine having problems with your bank account and not being able to reach anyone or get help ??? ??????
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October 2023 by Asia Slay
I’ve had a phone conversation with a gentleman who was extremely excellent and offered solutions to my issue. Today, I arrived 10 mins early to my scheduled appt, to inform them I’m with a kid and that I didn’t want to be uncomfortable or have anyone inside uncomfortable (did not mind waiting at all just needed to inform them). The first thing I said when I greeted the big lady with black and white shirt , was that her blouse was beautiful, she ignored me, snapped at me when I said I had an appt, told me I was early, which I knew. She told me that I would need to wait and that he would be with me right at 10am. I asked was she sure, the reason I asked which she interrupted was because my 3 year old son does not sit at all. She continued to respond the way in the way she must be feeling and I felt like a bother.I ended up leaving missed the appt and no one is answering the phone. Very upsetting.
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July 2023 by PDXGal
Employees always helpful and friendly. Welcoming to do your money and banking business.
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June 2023 by Jeremy
at least one ATM is down every time I go. Staff is always short, probably because they're consistently short staffed.
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March 2023 by Sandra “Sandy” Tarter
Had a very good experience a few weeks ago. Had an appointment to open a new account for my brother and to change primary on our Mother's account. Heard recently though that this is the only remaining location for ATM and drive through in Bloomington Normal. Hope they are able in near future to have a few more ATMs locally.
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March 2023 by Sandy Tarter
Had a very good experience a few weeks ago. Had an appointment to open a new account for my brother and to change primary on our Mother's account. Heard recently though that this is the only remaining location for ATM and drive through in Bloomington Normal. Hope they are able in near future to have a few more ATMs locally.
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February 2023 by Mohammed Tafazzul Hussain
You just keep waiting for someone to show up to help especially on Saturday's they need more staff had to wait for about 55 minutes for their attention for their service. A tip I was told when you are there reach out if you happen to see any tellers free. Best of luck. !
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January 2023 by David Denham
I visited this Chase branch on a very busy Saturday and needed to perform a difficult task regarding depositing a check from a deceased relative. Mr. Witzman provided excellent service
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October 2022 by courtney bray
Mobile check deposits can be within seconds. The app is easy to use. They make your privacy and security top priority. The issues I've experienced so far is that customer service is not the best, I still haven't been able to set up my pin number and I wish there was an online chat option to use.
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July 2022 by Jason Williams
What is the point of you calling your local bank to only have them not answer there phone or the transfer you to the service line
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June 2022 by Ryan E
Takes to long to get assets money. I noticed it use to be faster now it's just hurting me.
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April 2022 by Brad Culley
Great experience working with James Black! He was able to answer all of my questions, and got me set up for a new bank account very efficiently. Excellent experience, highly recommended!
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March 2022 by Ike I.
My choice of banks. The best thing I like is the fraud protection services they offer. I know everyone in there and they always make you feel welcomed. Friendly and courteous staff.