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March 2024 by Nimbus Rubicon
Great atmosphere and service! Would recommend to anyone looking for a good bank that provides you all the information you need and will help you when they can.
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February 2024 by Daniel Grover
I have been a customer for about 4 years now. I have not had any issues with them.
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February 2024 by Pam
I have a major concern regarding the check cashing procedures at this location. If you are a person of color they request your id however ; this is not the procedure for all customers. I WITNESSED this while in the bank. There should be a standard procedure for identification for all clients..ex. a certain amount. I brought this attention to NICK's, the Branch Manager, attention and he was beyond rude. He seems very hostile and disinterested in providing fair customer service to all people.He stated that the system "randomly" asks for identification. I contacted the corporate customer service department and the party was unaware of this system feature so basically he lied. I would expect the branch manager to be a person of integrity and honesty. I understand that there is a lot of check fraud and the bank has to be on guard but the way to handle this is to have a consistent procedure or process that is not based on one's ethnicity. The branch has a constant turnover of tellers and maybe this is part of the problem. I have been a customer for over 20 years and this not acceptable or will be tolerated.
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February 2024 by Mark Eldredge
Been with Commerce for four years. The branch in Bloomington on Empire has been great to work with. I don’t go in often but when I do they are responsive and very friendly. I would highly recommend them!
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September 2023 by Gentel Halsell
At a later time thank you ?
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May 2023 by Judy Hines
My Dell desktop was broken into with the criminals taking over, couldn't even turn the computer off. Thus I unplugged it from the power strip. Commerce Bank opened up new accounts, checking and savings, and insisted we take the computer to a professional before unlocking. Thus we had Geek Squad folks check the machine and all is well. Jeni Reed at Commerce, with whom we worked, was fabulous, very caring.
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December 2022 by Laura S.
I don't visit the branches often. I have direct deposit with my SSI check and employee 401k. I am moving out of state this year and will be changing banks to local where I will be living. Hopefully everything goes smoothly.
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May 2022 by Alexis M.
This bank will fine you to death for anything and everything. Tried to close our account after they fined us over $100 for having a balance below $10,000 (which wasn't supposed to happen, they gave us the wrong account type). But the guy failed to close out account fully, so when a subscription got charged to our account (giving us a negative balance) the bank tried to charge us over $100 again! Do not bank with Commerce!
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May 2022 by Gary
Nice, helpful staff, good at taking care of your various financial transactions. Attentive loan department helps guide you through the details of home and automobile loans. Convenient location, just off Empire in Bloomington.
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March 2022 by Grace Henderson
Every experience I have had at commerce has been great. Every team member I have worked with has been extremely helpful and went above and beyond to listen to anything I needed help with and solve any issues. They are wonderful!
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February 2022 by David Proeber
Banking has been a pretty tough business for the pat 10 or 20 years. A new generation of bankers have arrived and Commerce is leading the way to provide custom service that is meeting my needs.
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August 2021 by Karen Zangerle
I have been doing business with Commerce Bank for more than 30 years, for both my personal and business accounts. I have never had a negative experience and would not dream of taking my business elsewhere.
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July 2020 by Eman Shirazi
Absolutely the worst bank to work with. Whatever you do, DO NOT I repeat DO NOT give your money to this bank to manage. Horrible. Horrible. Horrible.
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June 2020 by Chuck Jennings
I was thankful to find Commerce Bank and Eric Armstrong! Eric guided me through the long mortgage application process! He followed through on everything and was spot on with everything he said! He was patient with me and would work with me at times when the process became confusing for me. I will probably do more business with Commerce Bank in the future!
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June 2020 by Dan Kaiser
We recently worked with Eric Armstrong to secure a mortgage loan for our home purchase. He was great to work with and was available 24-7 for questions and concerns. We closed right in the middle of the COVID pandemic without any problems. Eric added a nice personal touch and quickly made us feel right at home in this new city. Commerce really cares. They are not your typical mortgage broker. We couldn't be happier with choosing Eric and Commerce Bank.
